Join us as a Mortgage Customer Contact Specialist We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them We’re looking for a detail-orientated person to complete processes and procedures, while providing each customer with a seamless experience What you'll do In this role, you’ll conduct financial reviews with customers and provide them with accurate information, allowing them to make informed decisions on financial products and services. You’ll hone your organisational skills as you manage your diary and balance proactive conversations with planned customer meetings. Your duties will include: Supporting the bank’s way of working to help as many customers as possible Managing customer contact lists to identify opportunities to help customers with new financial services or products Maintaining relationships with colleagues in your department to support customers and maintain an awareness of the wider aims of the business Resolving complaints and errors quickly and making sure that the relationship with the customer is fully restored The skills you'll need To join us in this role, you’ll have experience of working in a customer service environment and managing relationships with customers. You’ll enjoy applying your excellent organisational and time management skills to meet performance measures and customer needs. We’re also looking for you to demonstrate: Excellent communication skills, both verbal and written A background of working within a regulatory environment Good technology skills with the ability to use Microsoft Office Working here We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating shift pattern You’ll work 35 hours over 5 days between the hours of 8.00am and 8.00pm. We'll discuss your hours in more detail at your interview You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development. When you're ready, we’ll help take your career to the next level This job does not meet Skilled Worker Visa sponsorship requirements. How we'll reward you You’ll join on a competitive salary of £24,750 and in addition you’ll receivea contribution to help you save for retirement. You can choose from a range of protection, healthcare or lifestyle benefits through Natwest Group Benefits, our fully flexible reward programme. You will have a generous holiday entitlement of 33 days (pro rata for hours worked) – you may be requiredto work bank holidays. Visit our for more information on the benefits packages we offer.