Technical Support Engineer, Manchester
Manchester, North West England 1+ months ago
Job Description
Are you an ambitious individual, who can demonstrate strong technical and engineering skills, whilst also being ready to train in the wider aspects of technical support and installation of our process tomography systems in global markets?
Based in the heart of Manchester’s City Centre, ITS is an innovative and dynamic group of companies, entering a period of substantial investment and growth. By employing a small, but highly talented, R&D, engineering, manufacturing and sales teams, the company delivers specialised measurement technologies and related services to an international process industry and scientific customer base.
Reporting directly to the Operations Director, this Applications Engineering position is a great opportunity to work within a strong multi-cultural team, with efficient production and quality processes and high levels of interaction with a very diverse customer and supplier base.
What will you do?
Be trained to be a technical specialist in tomography systems
Take full responsibility for sensor drawings and related documentation
Be responsible for sensor inspection and testing before delivery to the customer
Provide technical support to a worldwide, process industry customer base
Providing commissioning support and training to end users
Providing technical support and account management input to the sales team
Give technical demos and training across a wide range of process applications
What do you need?
A degree in Electronics, Mechanical or Process Engineering
Some experience in technical support or applications engineering
An ability to develop ongoing relationships with customers
Some experience using SolidWorks CAD software.
Familiarity with Microsoft Office suite and technical software tools (such as MATLAB)
High proficiency in English, both written and oral (additional European languages would be a bonus)
Strong work ethic and flexible mind-set
A methodical approach to projects with high levels of attention to detail
Confident interpersonal skills and able to work well under pressure
Able and willing to travel internationally
Full UK driving licence
To be looking for a medium/long-term position with progression
What’s on offer?
Established for over 30 years the company can offer stability and an opportunity to get involved in exciting projects, products and markets
Salary from £30k - £40k depending on experience
Regular reviews and rapid progression for staff who embrace our culture and grow with the business
Investment in training and personal development
Some international travel after a few months training
Office based, working alongside the wider business and colleagues in engineering and manufacturing, with some flexibility over 9-5 office hours
Self-contained character offices close to St Peter’s Square and the tram lines
25 days holiday plus bank holidays, plus 1 extra day per year up to 28 days
Being an integral and valued member of our talented and dynamic
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