To support the effective delivery of all major repairs programs and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction. Client Details Our client is a housing association renowned for their work in the community and have a solid reputation in the construction sector. Description Support the Investment Programme Manager and Project Leaders to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion. Contribute to the delivery of investment projects on time, within budget, to deliver exceptional levels of customer satisfaction. Utilise customer satisfaction to make recommendations for continuous improvements for the delivery of investment projects. Support the Investment Programme Manager to deliver an effective major adaptations programme to properties. Maintain effective records and information systems in support of project delivery, service planning, KPI's and benchmarking. Attend meetings of customer groups, investment panels and other stakeholders as necessary. Attend and contribute to contractor progress meetings, review contractors' performance and produce written reports and minutes as directed. Develop and maintain effective communication and collaborative relationships with customers, colleagues, key partners, contractors and community representatives. To be responsible for collating handover information from contractors and ensuring that this information is handed over to the Asset Manager in a timely manner to ensure that systems can be appropriately updated. Collate information and make recommendations for future asset programmes of work to ensure that warranties from investment works are upheld. Profile * Appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards is ideal. * Excellent verbal and written ability, strong presentation and interpersonal skills * Extensive experience of operating within an Assets team within a supporting role * Management of stakeholders (customers, contractors, consultants etc.) * Highly numerate and IT literate and able to promote this ethos throughout the team Job Offer An hourly rate circa£22ph Opportunity to work on impactful projects in the Not For Profit sector A supportive and collaborative team environment Opportunities for career progression Based in the vibrant city of Manchester Possibility of contract extension