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Payroll Manager

Manchester, North West England 1 month ago

Job Description

About the role Working within the Payroll Manager Service team, you'll be responsible for supporting our clients with their day-to-day payroll tasks, providing them with the payroll expertise that they may not have in-house, and ensuring that their payrolls run efficiently and accurately. You'll assist both the clients and the employee users with payroll and systems queries, and should also be seen as a subject matter expert for this across the wider business. You'll be focused on service delivery and providing a great client experience. Key responsibilities include: Managing an strategic group of clients, ensuring their payrolls are fulfilled timely, accurately and securely. Building close working relationships with both the clients and the team. Answering client queries about their Payroll or Moorepay systems via email and telephone, within service level agreements, striving for client advocacy and first contact resolution. Owning and taking responsibility for the client journey, always ensuring service excellence. Helping clients understand how best to use their Moorepay Software to supporttheir business needs. Sharing knowledge and expertise with onshore and offshore colleagues, striving for a consistent client experience. Managing customers to control quality and format of client input and reduce delays in processing. Reviewing client processes to identify inefficiencies and suggest improvements. Working with the Implementation team to proactively manage customer onboarding, through first run into the live environment. Meeting departmental and service delivery KPIs and quality standards for the team. Reviewing and acting upon all customer feedback; acting as a primary point of escalation for the client and making/executing recommendations for improvement. Taking ownership of service improvement initiatives driven out of the Moorepay customer satisfaction surveys. Liaising with internal stakeholders, within Operations, Sales, Client Success, Marketing and Technology, to help manage client payrolls. Using the CRM to record details of all client interactions. Documenting all client specific processing instructions and ensuring these are reviewed and updated regularly. Completing all set tasks accurately and efficiently, adhering to deadlines, instructions, policies and procedures and training as appropriate. Conducting account client reviews. Investigating all errors or issues to ensure that the client is provided with a full RCA and solid preventatives are put in place. Raising system bugs and improvement ideas with technical support. Working closely with payroll processors (based in Kochi, India). Sharing ideas to help improve processes. Keeping up-to-date with payroll trends, product enhancements, industry developments and HR legislation. Skills& experience CIPP qualified (or equivalent), or relevant experience working at that level. Proven ability in building positive customer relationships. Excellent interpersonal and communication skills. Moorepay HR expertise or alternate platforms (desirable). Experience of operating within an outsourced payroll service provider (desirable). Experience in managing large transition projects (desirable). Eager to learn and develop. Great coaching and mentoring skills. Highly organised and methodical in your approach. Benefits& culture Part of the Zellis Group, Moorepay is a team of over 500 friendly professionals across four offices in Swinton (Manchester), Sheffield, Farnborough and Kochi (India). We’re passionate about making Moorepay a fantastic place to work for every single one of our colleagues. The average length of service at Moorepay is 12 years, which speaks for itself! To help make Moorepay such a great place to work, we focus on three things in our company culture: mental health support, maintaining a healthy work/life balance, and equal opportunities and inclusion for all. Here’s what you’ll gain if you join our team: A career packed with opportunity, in a stable and growing company. A comprehensive programme of learning and development. Competitive base salary. 25 daysannual leave, with the opportunity to buy more. You’ll even get your birthday off as well! Private medical insurance. Life assurance 4x salary. Enhanced pension with up to 8.5% employer contributions. A huge range of additional flexible benefits across financial& personal wellbeing, lifestyle& leisure.

SEMH Teacher - Specialist Provision, Weston-super-Mare

Gloucester, South West England 42 mins ago
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SEMH Teacher - Specialist Provision, Weston-super-Mare

Gloucester, South West England 42 mins ago
"SEND Teacher", "SEND Teacher", "SEND Teacher", "SEND Teacher", "SEND teaching Gloucester", "SEND teaching", "SEND teaching", "SEND teaching", "SEMH Teacher", "SEMH Teacher", "SEMH Teacher", "Specialist Teacher", "Specialist Teacher", "Specialist...

Payroll&Benefits Manager, Liverpool

Liverpool, North West England 53 mins ago
Payroll&Benefits Manager - Liverpool - Permanent Salary: up to£58000 Job Summary We are really excited to be supporting our Liverpool based client to recruit for an experience Payroll&Benefits manager to further enhance their established Payroll and...

Macmillan Davies: Payroll&Benefits Spcialist

London, United Kingdom 20 hours ago
£55000 - £60000 per annum + excellent: Macmillan Davies: On behalf of a well-established international client, I am currently looking to recruit a Payroll and Benefits Specialist to join their London team, reporting to the Reward Manager. City of...

Oakleaf Partnership: Part Time Payroll Manager - Belfast

Belfast, Northern Ireland 1 day ago
£13000 - £13500 per annum + Part Time - 10 hours per week: Oakleaf Partnership: Job Title: Payroll and Benefits Specialist (Part-Time, Temporary) Location: Belfast Hours: 10 working hours per week ( flexible on how this is worked Belfast, Northern...

(GBR-Darlington) Payroll Internal Controls Manager

United Kingdom 4 days ago
**DESCRIPTION** We are looking for a talented Internal Controls Manager to join our team specialising in Payroll for our OnePay Global Support Department in Darlington, United Kingdom. In this role, you will make an impact in the following ways: +...

Hays Senior Finance: Payroll Manager

Peterborough, East of England 5 days ago
Up to GBP45000.0 per annum +£45k: Hays Senior Finance: Your new company Hays Accountancy&Finance are supporting a Peterborough-based organisation to recruit a Payroll Manager to join their Finance Team.Peterborough, England, Cambridgeshire

Search: Payroll&Benefits Manager

Liverpool, North West England 6 days ago
45000.00 - 54000.00 GBP Annual:Search: Payroll&Benefits Manager Location: Liverpool Salary: Up to 56,000 + Benefits (D.O.E) Employment Type: Full-time, predominantly office-based (hybridLiverpool

Payroll Manager, Bournemouth

United Kingdom 7 days ago
Your new company I'm currently working with a prominent organisation based in Bournemouth, renowned for its dedication to excellence and innovation, who are looking for a Payroll Manager to join their growing company. Your new role As a Payroll...

Calling all Accountancy&Finance professionals

United Kingdom 8 days ago
Exciting Career Opportunities in Accountancy& Finance Locations: West Sussex | Mid Sussex | East Sussex | Surrey Salary Range: 23,500 - 80,000 Are you looking for your next opportunity? Reset Recruitment specialises in helping talented...