ROLE : Photocopier Field Service Engineer PACKAGE: up to£35,000 + car , fuel card , neg holidays ,pension etc CLIENT An Managed Print specialist supplying products, services and leading-edge IT solutions covering areas within the South East - Essex / Home Counties / London JOB OVERVIEW Concept are currently recruiting for an experienced Photocopier / MFD Engineer within the office equipment and managed print services industry due to expansion of the service team. KEY TASKS To service, repair and maintain photocopiers, and MFDs/MFPs Ensure all visits are completed in accordance with call control and SLA Ensure standard of repair/maintenance in accordance with company expectations Advise on potential upgrades (if applicable) Maintain records and paperwork as directed by management Providing exceptional customer service at all time Attend training sessions to keep skill sets updated Software problem solving. Installation of hardware, movement of hardware. Regular contact with call schedulers.ESSENTIAL SKILLS AND EXPERIENCE To service, repair and maintain Photocopier / MFDs Ensure all visits are completed in accordance with call control Ensure standard of repair/maintenance in accordance with company expectations Advise on potential upgrades (if applicable) Maintain records and paperwork as directed by management Providing exceptional customer service at all time Attend training sessions to keep skill sets updated Software problem solving Installation of hardware, movement of hardware. Regular contact with call schedulers Attend Monthly / Quarterly Service review meetings as required Carry out Pro-Active maintenance visits across the estate as required Assist Pro-Active consumables team / customers as requiredDESIRED SKILLS AND ABILITIES Knowledge on Papercut or Uniflow Broad experience of IT services across a rangeof organization's including Private and Public Sector. Enthusiasm and willingness to learn and be accredited in emerging technologies. Commitment to Mission, Vision and Values. To consider the customer's visibility and requirements of our services. Desire to present services consistently and predictably on all types of request throughout the team and business as a whole. Identify situations and issues which are likely to cause customer incidents and escalations and act pre-emptively. Identify opportunities to innovate in order to add-value, and to improve efficiency and competitiveness. Execute tasks and record efficiently to enable timely billing. Apply Now! Apply via this advert or email your CV alternately, call Nikki Foxall on (phone number removed)