G'day, ?????, Olá, Ciao! Flight Centre Travel Group is one of the worlds largest travel companies, with over 20 brands under our family tree and headquarters located across 15 countries. Together, we live and breathe our number one philosophy, our people, and turn up each day driven by our purpose to open up the world for those who want to see. We are actively seeking an experienced Business Analyst equipped in analysing and identifying business needs and improvements, to assist with driving efficiencies across internal processes and improving technology platforms and products. In this role, you will be responsible for gathering requirements, documenting process, design and architecture, with strong analytical and problem-solving skills. You should also be knowledgeable in business process improvement, software development life cycle methodologies, and experience in creating commercial business cases to understand the ROI of opportunities. If you are an energetic, self-motivated and 'outcomes driven individual and enjoy working in a dynamic environment, please apply. A day in the life... Gather and document business requirements and translate them into functional specifications Develop use casesand process flows to support the development of software solutions Conduct stakeholder interviews to understand business needs and pain points Collaborate with stakeholders to ensure that project objectives are aligned with business goals Facilitate communication between business and technical teamsCreate business cases and cost-benefit analyses to support business opportunities Participate in user acceptance testing and ensure that solutions meet business requirements Develop and maintain system documentation and training materials Who you are... 5 years professional experience in a businessanalyst role Background knowledge in discipline areas such as, requirements gathering process, design and architecture etc. Analytical skills and problem-solving skills Knowledge in business process re-engineering and improvement Well-developed verbal communication skills Strong facilitation skillsAbility to conduct virtual meetings and workshops Good quality documentation skills, both technical and non-technical Attention to detail and effective organisation and time management skills Strong business acumen and critical thinking skills What's in it for you... Discounted travel for family and friends - booked by our in-house travel team - as part of Flight Centre Travel Group, you have access to industry rates and discounts for you and your friends and family. Career progression - as part of Flight Centre Travel Group with a global brand network spanning 30 brands and 20 countries youare empowered to create clear career pathways and have access to the training and support needed to achieve your goals. Fun culture with industry-renowned social events (think monthly award nights, global conferences, end-of-financial year balls more). Active Hour - an hour set aside each week to spend on your well-being. Bronze-level health cash plan - claim cash back against a range of medical services including dentistry, optical, and chiropractic. Plus so much more (company-matched charitable giving, excellent pension scheme, an active hour each week etc.) Our number one philosophy is Ourpeople. Flight Centre Travel Group's promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which reflects the diversity of our society. We welcome accommodation requests to help make our hiring andonboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our Recruitment Team at #LI-LR1#LI-Onsite PandoLogic. Keywords: Business Systems Analyst, Location: London, ENG - SE25 5PY