The role: As a Contracts Administrator, you'll work within our talented teams to help support our customers and colleagues with your expert pricing and technical knowledge (don't worry we teach this bit) You'll naturally promote and embrace our inclusive team environment and we're sure you'll have some fun along the way! #GoWithYourFlow Come and join us as a Contracts Administrator and build your career as part of a hugely successful team. Key Responsibilities: Work with a high level of accuracy and attention to detail Provide an outstanding level of customer service win all communications with our customers and manufacturers. Manage incoming emails and phone calls in a professional and polite manner. Work regularly with spreadsheets and databases ensuring processes are maintained and reviewed in line with business requirements. Build and maintain relationships with our branches, suppliers and customers. Prioritise workloads to achieve deadlines in line with set timescales. You: You'll live and breathe our Customer First ethos, with an innovative and proactive approach to problem-solving. You'll enjoy working collaboratively with the wider Estimating team and you'll thrive on delivering excellent support to customers and manufacturers. Skills and competencies: Previous experience in a Customer Service environment. Clear communication and able to work with various stakeholders. Computer literate and able to use Excel / Google Sheets. Some knowledge of Plumbing and Heating industry would be beneficial, but by no means essential. We have a long track record of investing in our colleagues who have joined us and progressed their careers further by moving into higher opportunities, so if you bring your drive and enthusiasm we will invest heavily in your self-development and career progression! This role could be for you if you have an interest in working in any of the following roles and/or markets: Buying, Category, Commercial, Construction, Contract Administrator, Contracts, Customer Service, Estimating, FMCG, Manufacturing, Mechanical, Negotiation, Plumbing&Heating, Procurement, Procurement, Retail. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, we have all the products our customers need to complete the job. And we have all you need to build a successful career! With a network of more than 90 branches, PTS is ideally placed to meet the needs of customers, wherever they may be, and we offer a fast and efficient delivery service. PTS is also the sole supplier of key products and services to British Gas We're proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we're super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs We're passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don't want you to 'fit' our culture, we want you to enrich it. We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of