Position: 1st Line Support Engineer Location: Garstang / Lancaster Salary: Up to 24,000 Industry: Managed Services Are you passionate about technology and eager to kick-start your career in IT support, or progressing in a well exposure IT Support position? Do you have a knack for solving technical problems and delivering exceptional customer service? If so, we want to hear from you! About Us We are a dynamic and innovative Managed Services Provider, committed to delivering top-notch IT solutions to a diverse range of clients. Our team is growing, and we are looking for a dedicated 1st Line Support Engineer to join our ranks to be embedded into one of client sites in Manchester. The Role As a 1st Line Support Engineer, you will be the first point of contact for our clients, providing prompt and professional technical support. Your main responsibilities will include: * Responding to Service Requests: Addressing client issues via phone, email, and ticketing systems. * Troubleshooting: Diagnosing and resolving hardware and software problems. * Escalation: Escalating complex issues to higher-level support teams as necessary. * Documentation: Maintaining accurate records of issues and resolutions. * Customer Service: Ensuring a high level of customer satisfaction through effective communication and timely updates. Technical Skills * Windows OS/Server * Active Directory& Group Policies * Office 365& Azure Administration * Hardware and Software Troubleshooting * Basic knowledge of IT Systems and Networks What We Offer * Competitive Salary: Up to 24,000 per annum. * Professional Development: Opportunities for training and career progression. * Supportive Environment: A collaborative team culture where your contributions are valued. * Comprehensive Benefits: Including health insurance, pension scheme, and paid time off. About You * Customer Focused: Excellent communication skills and a customer-oriented approach. * Problem Solver: Strong analytical skills with a keen eye for detail. * Team Player: Ability to work well within a team and independently. * Qualifications: A relevant IT qualification or experience in a similar role is advantageous but not essential. How to Apply If you are ready to embark on an exciting career with a leading Managed Services Provider, we would love to hear from you. Send your CV and a cover letter to ( tom . craig @ nextech - group . co . uk ) Join us and become a vital part of our mission to provide exceptional IT services. Apply today!