Find up to date salary information for jobs in United Kingdom, and compare with national average, city average, and other job positions.

GemCommerce: Customer Technical Support Associate (All Levels)

United Kingdom 1+ months ago

Job Description

Headquarters:5th Floor, Artemis Tower No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi URL:https://gemcommerce.com/ Why we’re looking for you We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction. Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed Diagnose, troubleshoot and provide technical support to resolve customer’s issues related to the product or services via live chat Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently Document the case information& update the Product Knowledge base for both customers and internal teams Identify opportunities for upselling or cross-selling based on customer needs and goals Working time (UTC+7):  Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM) You Have… English: C1 level (CEFR) or equivalent to IELTS 7.0 At least one of the following criteria: a minimum of 1+ years’ experience with Shopify,  HTML& CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce. This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience Good CS Mindset/Skillset: the ability to calm& handle customers in difficult/urgent/critical situations, prioritize different customer support level Excellent interpersonal skills and ability to develop relationships with all personality types. Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation. We offer Salary range: Negotiate Professional product and Customer Success skillset training. Working directly with foreign customers and colleagues, leverage your Business English Communication skills. Work remotely  Why you’ll love working here Learn product-thinking and customer-centric mindset. Collaborative and supportive environment Young and passionate colleagues Professional and creative office view Clear& Scientific Agile Framework on the whole company workflow& culture.  Deliver a top-notch customer experience which helps customers maximize their benefits Become an expert with in-depth knowledge of world-class products and services Own valuable customer relationships in one of the fastest thriving industries. To apply:https://weworkremotely.com/remote-jobs/gemcommerce-customer-technical-support-associate-all-levels

2025-156759 - Intern - Product Engineering

United Kingdom 53 mins ago
Job field / Job profile :Project management/Project management Employment type :Internship / Student Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in...

2025-156760 - Quality Control Specialist III

United Kingdom 56 mins ago
Job field / Job profile :Quality/Program / customer quality assurance Employment type :Permanent Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in the...

2025-155282 - Contracts Manager - LEAP-1C

Chester, North West England 1 hour ago
Job field / Job profile :Legal/Legal and contracts Employment type :Permanent Position description : As part of the LEAP-1C CFM Contracts team, reporting to the CFM COMAC Contracts Manager, you will support the management of the contract with the...

Customer Support Agent - Audio (eCom&Technical)

United Kingdom 7 hours ago
Would you like to work for one of the fastest-growing, most innovative manufacturer-exporters in audio technology in the world today? We are on the hunt for Customer Support Agents based in UK to work alongside our existing Australian and US-based...

Graduate IT Support Engineer - £31K

London, United Kingdom 12 hours ago
Are you looking to join an exciting tech company this summer (or sooner)? This opportunity could be a great next step for you! The Company: Join a dynamic and award-winning software company that’s making waves in the tech industry. With offices...

SEN Teacher Epping

London, United Kingdom 19 hours ago
At OFG, we work smarter so you can spend more time doing what makes you happy! Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a...

Property Maintenance Delivery Manager

Southampton, South East England 20 hours ago
As a leading Housing Association, SNG's purpose is simple - providing good, affordable homes: the foundation for a better life. We have a strong ambition to build 25,000 more homes over the next 10 years, with at least half being for social or...

Principal Product Safety Engineer Portsmouth

Portsmouth, South East England 20 hours ago
Job Title: Principal Engineer– Product Safety Location: Barrow-In-Furness – We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role. Salary: Competitive What you’ll be...

Senior Associate Lawyer - EY

United Kingdom 20 hours ago
At EY, we're all in to shape your future with confidence. We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The opportunity We...

Senior Consultant - EY

United Kingdom 20 hours ago
Senior Consultant, Retail Banking, Regulatory Advisory In today's rapidly advancing world, what clients, EY people, and all stakeholders want and need from EY is changing - innovation and agility is more important than ever. In order to deliver...