GemCommerce: Customer Technical Support Associate (All Levels)
United Kingdom 1 month ago
Job Description
Headquarters:5th Floor, Artemis Tower No. 3 Le Trong Tan, Khuong Mai, Thanh Xuan, Hanoi
URL:https://gemcommerce.com/
Why we’re looking for you
We are looking for an experienced Customer Success Associate in this high growth rate stage, who can work directly with our customers worldwide and provide technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
Address customer inquiries and issues by following established guidelines and protocols, escalating more complex issues as needed
Diagnose, troubleshoot and provide technical support to resolve customer’s issues related to the product or services via live chat
Utilize internal tools to conduct technical walkthroughs and demos to assist customers in navigating and following instructions to solve the issue and use the product efficiently
Document the case information& update the Product Knowledge base for both customers and internal teams
Identify opportunities for upselling or cross-selling based on customer needs and goals
Working time (UTC+7): Sunday to Thursday (09:00 PM - 06:00 AM) or Tuesday to Saturday (09:00 PM – 06:00 AM)
You Have…
English: C1 level (CEFR) or equivalent to IELTS 7.0
At least one of the following criteria: a minimum of 1+ years’ experience with Shopify, HTML& CSS, UI/UX, or experience with page builder products or similar tools in SaaS/E-commerce.
This position is available for candidates working as product designers, web designers, web developers, etc. without customer support experience
Good CS Mindset/Skillset: the ability to calm& handle customers in difficult/urgent/critical situations, prioritize different customer support level
Excellent interpersonal skills and ability to develop relationships with all personality types.
Ability to evaluate, troubleshoot, and follow up on customer issues as well as replicate and document for further escalation.
We offer
Salary range: Negotiate
Professional product and Customer Success skillset training.
Working directly with foreign customers and colleagues, leverage your Business English Communication skills.
Work remotely
Why you’ll love working here
Learn product-thinking and customer-centric mindset.
Collaborative and supportive environment
Young and passionate colleagues
Professional and creative office view
Clear& Scientific Agile Framework on the whole company workflow& culture.
Deliver a top-notch customer experience which helps customers maximize their benefits
Become an expert with in-depth knowledge of world-class products and services
Own valuable customer relationships in one of the fastest thriving industries.
To apply:https://weworkremotely.com/remote-jobs/gemcommerce-customer-technical-support-associate-all-levels
2025-154903 - Tooling&Testing Manager
United Kingdom 7 hours ago
Job field / Job profile :Industrial engineering/Industrialization leader Employment type :Permanent Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we believe in...
2025-155138 - Customer Service Representative 2
United Kingdom 8 hours ago
Job field / Job profile :Customer services and support/Customer support&services management (CSSM) Employment type :Permanent Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger...
2025-154946 - Senior Manager, Quality
United Kingdom 8 hours ago
Job field / Job profile :Manufacture assembly and repair/Inspection Employment type :Permanent Position description : Northwest Aerospace Technologies (“NAT”), a Safran Company, is the only EASA DOA Certified aircraft interior reconfiguration group...
2025-153494 - Intern - Health Safety Environment (HSE)
United Kingdom 9 hours ago
Job field / Job profile :Health safety and environment/HSE preventionist Employment type :Internship / Student Position description : POWERED BY TEAMWORK. Are you ready to be part of a team that drives big ideas and even bigger wins? At Safran, we...
Service Support Assistant
United Kingdom 17 hours ago
Location: Glenfield Job Type: Temporary, Hybrid (until mid-June) Working Hours: 37 hours per week We are seeking a skilled administrator to join our Children and Family Services team on a temporary basis. This role is essential for providing...
Quant Developer
United Kingdom 17 hours ago
Role:- The role involves many things such as:- Contribute to the development of thetechnology and automation of routine tasks. Improve execution/alphas through backtesting/analysis Assist in the deployment and verification of upgrades to the...
Alcohol and Drug Technician
United Kingdom 18 hours ago
Alcohol and Drug Technician Contract: Permanent, Zero hours Location: Shrewsbury The Company Our client is proud to be at the pinnacle of what they do - providing expert health advice, support and assessments for employers of every type, across the...
Managing Quantity Surveyor
London, United Kingdom 18 hours ago
Role overview ID: 2025-7137 Entity: Vistry Region: Vistry West London Department: Commercial Contract Type: Permanent - Full Time Job Location: Ealing, London Date Posted: 02.04.2025 We have an exciting opportunity for a Managing Quantity Surveyor to...
Senior Research Associate
London, United Kingdom 19 hours ago
Senior Research Associate Job Description Job type: Full time (37.5 hours). Fully office based. Location : Borough, SE1 About The Role Aurora Insights, part of Akabo Media, is a Research and Intelligence agency within the Supply Chain, Robotics and...
Restaurant Manager Luxury Hotel
Scotland 1 day ago
Restaurant Manager (Luxury Hotel) 34,000 - 36,000 In-house Accommodation Training Progression Free Parking Free Meals Incentives Discounts Tips Perth Are you a Restaurant Manager with experience in managing teams within the hospitality industry...