**DESCRIPTION** We are looking for a talented **Digital Platforms Specialist– Senior** to join our team specializing in **Sales** for our **SFA user experience department** in **Sandwich and Daventry, United Kingdom.** **In this role, you will make an impact in the following ways:** + Enhancing User Experience: By providing routine user support and training, you’ll ensure users can effectively navigate and utilize the digital platform, leading to higher satisfaction and productivity. + Streamlining Processes: Your efforts in troubleshooting and upholding standard business processes will help maintain data integrity and operational efficiency. + Driving Continuous Improvement: By identifying recurring issues and opportunities for simplification, you’ll contribute to the ongoing enhancement of support processes and system functionalities. + Facilitating Communication: You’ll act as a bridge between users and the Digital Platforms Leader, ensuring that user feedback and needs are communicated and addressed promptly. + Supporting System Enhancements: Your involvement in new system enhancements and user acceptance testing will help ensure that updates are user-friendly and meet business requirements. + Building a Support Network: Training and supporting super-users and regional specialists will expand the user support network, making it easier for users to get help when needed. + Advocating for Users: By working with internal and external partners, you’ll advocate for user-friendly solutions and improvements, enhancing overall platform usability. + Leading Projects: Taking on selected projects will allow you to apply and grow your expertise, driving significant improvements and innovations within the platform. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Technical Expertise: Proficiency with Salesforce and familiarity with Agile project management tools (like JIRA, Q-Test, Confluence) and CMS tools (such as Drupal, Wordpress, or Seismic) will be crucial. Experience with Zohodesk is also preferred. + Strong Communication Skills: The ability to communicate effectively with diverse audiences, deliver training, and explain complex topics in an understandable way is essential. + Collaboration and Stakeholder Management: Building partnerships, balancing the needs of multiple stakeholders, and working collaboratively with internal and external partners will help you succeed. + Problem-Solving and Adaptability: Being adept at solving technical problems, managing conflicts, and learning quickly from new challenges will enable you to handle the dynamic aspects of the role effectively. **QUALIFICATIONS** **Education/Experience:** + Business Analysis skillset preferred. + Experience working with Salesforce preferred. + Experience working on Agile project management tools preferred but not required (JIRA, Q-Test, Confluence). + Experience working on CMS tools (Drupal, Wordpress or Seismic)and Zohodesk preferred. + Experience in improving overall User Experience (UX) through technical expertise. + Experience in actively managing or participating in User Advisory Boards and platform enhancement processes to solve key user issues and to identify projects to improve the quality ofour sales tools. + Experience in implementing low-code changes or enhancements to sales tools as identified by key stakeholders. You will also actively monitor platforms analytics and KPIs to actively report to users and leaders.  **Job** Sales **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2407307 **Relocation Package** No