**DESCRIPTION** We are looking for a talented **Customer Service Representative Order Fulfilment** to join our team specializing in **Supply Chain Planning** for **Cummins** in **Redditch, Worcestershire, United Kingdom.** _This is a 12-month fixed term opportunity for maternity cover._ **In this role, you will make an impact in the following ways:** + Manage the **end-to-end order life cycle** for assigned customer accounts, ensuring timely and accurate order fulfilment while addressing customer inquiries and escalations. + Act as the **single point of contact** for customers, handling order processing, scheduling, and shipping queries with a focus on prompt resolution. + Perform **order management tasks** , including order entry, modifications, invoicing, and managing logistics documentation to support seamless order throughput. + Provide **consultative support** to customers, offering guidance on lead times, availability, minor technical issues, and organizational policies. + Collaborate with internal teams (production, planning, materials, sales, warehouse, and logistics) to ensure efficient order processing and alignment with financial targets. + Support the development and enhancement of **customer-centric practices** , including documenting best practices and proactive communication strategies. + Participate in **continuous improvement initiatives** to optimize departmental processes and enhance the overall customer experience. + Occasionally represent the company during **customer visits** , fostering strong relationships and providing in-depth support for their order lifecycle needs. **RESPONSIBILITIES** **To be successful in this role you will need the following:** + Native fluency in Russian and English; additional European languages are an asset. + Prior experience in customer service with demonstrated ability to handle customer interactions effectively and take accountability for assigned accounts. + Exceptional verbal and written communication skills to effectively liaise with customers and internal teams. + Ability to multitask, prioritize tasks, and independently manage complex situations with a solution-oriented approach. + Knowledge and experience with MS Office products and ERP systems, ensuring efficient administrative and order management processes. + Approachable, open-minded, and empathetic, with a proactive attitude toward problem-solving and supporting customers. **QUALIFICATIONS** **Education/ Experience:** + College, university, or equivalent degree required. + Customer order management experience; customer-facing; supply chain/logistics; international trade experience preferred **Job** Supply Chain Planning **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Exempt - Experienced **ReqID** 2407493 **Relocation Package** No