Field Service Engineer (Print / Copier), Dartford
United Kingdom 11 hours ago
Job Description
Role : MFP / Print Field Service Engineer
Area : Kent - DA
Package : basic + company bonus, company car , fuel card , 25 days holiday , life assurance
Would you like to work for an internationally renowned Company, who can provide internal training support and development as well as a great benefits package and the opportunity to grow within the business?
Concept are looking for a dedicated problem solver to work within a field based team; to support the current team members with proactive maintenance for our customers.
You will be out in the field relatively quickly, utilising your current knowledge of MFPs and/ or Printers and therefore you will be responsible for providing post-sales/implementation technical support services to customers including installation, troubleshooting, problem resolution and maintenance, respond to customer questions regarding operation and malfunctions and advise customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction.
SCOPE
The responsibility of the Service Technician is to provide an efficient service to all customers and products on their designated territory with the resources provided by the Company.
Delivers post-sales/implementation services at customer sites including installation, maintenance and repair of own organisation and third-party products and services to ensure that all function properly.
Ensures customer satisfaction by advising customers on preventative maintenance and configurations that may favourably impact performance.
RESPONSIBILITIES
Installing, maintaining and diagnosis of machine faults as per Company Guidelines and SLA's on specified MFP / Print equipment
Escalating issues to a Senior Technician / Manager when required.
Monitor and maintain adequate stock levels
Regular contact with contact centre to maintain accurate reporting
Develop and maintain a good rapport with the contact centre, making regular contact with established call opening and closing procedures with accurately reported work/travel times.
Ensure all relevant paperwork is completed and submitted in a timely manner
CUSTOMER
Training customers to be proficient in the use of their equipment.
To observe and maintain a professional company approach to all customers in developing and building a good rapportGENERAL
Develop and maintain a high level of product knowledge and skills
Comply with Group Policies, Procedures and Objectives.
Perform other such reasonable tasks and responsibilities which may from time to time be required.
KNOWLEDGE, SKILLS&EXPERIENCE REQUIRED
1+ years' experience with MFPs/ Printers / ATM / EPOS taking apart to component level
Good written and excellent verbal communication skills across all levels
Ability to display tact and diplomacy when dealing with difficult situations and people
Strong customer service skills
Good working knowledge of Health&Safety procedures
Effective workload scheduling and prioritising
Full and Valid Driving licence
Full Colour Vision
Proven Electro Mechanical Skills
Ability to support department with networking of machines to client systems
Good time management and organising skills
Computer literacy (Microsoft Office)Application
To apply for this position please follow the link on this page or send your CV to If you would like more information on this vacancy, or any others we may have, please contact Nicola Foxall on (phone number removed)
Production Print Field Service Engineer, Leicester
Leicester, East Midlands 9 hours ago
I have a fantastic opportunity to work for a leading provider of office technology and IT services . My clients are looking for skilled light Production Print FSE to cover areas within the Midlands. As this role is a hybrid position you must be happy...
Field Service Engineer (Print / Copier), Dartford
United Kingdom 10 hours ago
Role : MFP / Print Field Service Engineer Area : Kent - DA Package : basic + company bonus, company car , fuel card , 25 days holiday , life assurance Would you like to work for an internationally renowned Company, who can provide internal training...
Field Service Engineer - Electrical
United Kingdom 21 hours ago
WA-Gwynedd, Entity: Customers&Products Job Family Group: Operations Group Job Description: Do you want to contribute to a sustainable future of mobility for people and the planet? Are you ready to make the transition to an electrified world happen?...
Electrical Test Engineer - Housing, Bolton
Bristol, South West England 5 days ago
Who we are in a nutshell. At BES Group, we pride ourselves in being the leading end to end risk management solutions provider in the UK and Ireland. That means it’s our job to help keep our customers assets’ legally compliant, operational and, above...
Field Service Engineer
United Kingdom 6 days ago
HC-Slough, Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a Field Engineer for Diperk you will respond to the needs of the customer for diagnosis, services, and repairs on Perkins engines in the field....
Field Service Engineer
United Kingdom 6 days ago
HC-Slough, Company: Finning (UK) Ltd Number of Openings: 2 Worker Type: Permanent Position Overview: As a Field Engineer for Diperk you will respond to the needs of the customer for diagnosis, services, and repairs on Perkins engines in the field....
Field Service Engineer
Glasgow, Scotland 7 days ago
Scotland-Glasgow, Company: Finning (UK) Ltd Number of Openings: 1 Worker Type: Permanent Position Overview: As a Field Service Engineer you will respond to customer’s field repair and service requests diagnosing and providing comprehensive detail...
Java Engineer, EC3N 3AX
London, United Kingdom 11 days ago
Join us as a Java Engineer at Barclays where you'll take part in the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer...
Field Service Engineer, Royston
United Kingdom 14 days ago
Job Title: Field Service Engineer Location: Shepreth, Hertfordshire Job Overview Are you a skilled Field Service Engineer with a strong electrical/electronic background and a knack for mechanical engineering? We are looking for a professional to join...
Refrigeration Service Engineer
United Kingdom 16 days ago
Southern-Maidstone, A growing business that mainly works within the fruit ripening and processing sector of the industry is looking for an experienced Refrigeration Service Engineer! This is a field-based role, covering the Kent and South East...