Head of IT Infrastructure Exeter, Devon (with hybrid working) About Us Now is an exciting time to join LiveWest, the largest housing provider in the South-West. As well as owning and managing over 40,000 homes, we are a leading developer of affordable and social housing with ambitious development plans over the next 10 years. From Cornwall to Gloucestershire, we are making a real difference for people and communities, including providing support services to over 80,000 customers. We are now looking for a Head of IT Infrastructure to join our team on a full-time, permanent basis, working 37 hours per week. The Benefits - Salary of£66,224 - £73,582 per annum plus £4,500 car allowance - 26 days’ annual leave plus bank holidays rising to 30 days with length of service plus an option to purchase extra annual leave - Health Cash Plan including dental and optical cover (worth up to £1,100 per annum) - Lifestyle discounts portal and internal supplier discounts offering great savings - Defined Contribution pension scheme – employer contribution of 6% - 9% - Learning and Development including coaching and professional qualification support - Death in Service benefit (3 x salary), Family Friendly policies and excellent Health and Wellbeing programme - Cycle to Work scheme - Car Benefit scheme - Volunteering days This is an unmissable opportunity for a strategic-level IT professional with superb leadership skills, Microsoft certifications and expert knowledge of LAN and WAN to play a leading role with our organisation. You’ll have the chance to make a difference in the lives of thousands of people and communities across the South West as you ensure the seamless delivery of IT services that support our vital mission of providing affordable housing and support services. We have a clear mission of providinga home for everyone and a great set of values to supports this: we are customer focused, we challenge convention and we deliver together. These values underpin how we work together and, being a large employer with nearly 1,800 staff across the South West, they are vital to ensuring our positive culture and excellent team spirit. The Role As our Head of IT Infrastructure, you will oversee the delivery of our IT infrastructure and services. Focusing on operational management, service design, innovation and continuous improvement, you will lead a team of infrastructure professionals to deliveran exceptional IT service. You will manage a substantial budget, supplier relationships and a range of digital change projects and programmes. Working with colleagues across the wider business, you will advise and guide them on all aspects of modern IT infrastructure, information and cyber security and, where appropriate, infrastructure for use in customer-facing housing schemes. You will also play a key role in the development of our business continuity management system, incident planning and response. Additionally, you will: - Oversee a cohesive approach to the delivery of cloud and data centre services - Manage our cyber defences and network security - Lead the provision of our IT on-call services and operating model About You To be considered as our Head of IT Infrastructure, you will need: - Experience leading and developing a team to formulate an IT strategy - Expert knowledge of Wide and Local Area Networks and their component infrastructure and technologies - Comprehensive knowledge of Cloud technology and hosting and the available providers - Knowledge of system design and management through the active use of service metrics - Knowledge of telephony technology, including VoIP, Mobile, SIP, hosted and managed PBX systems and the providers of these systems - Knowledge of audio-visual technologies - Knowledge of software licensing models - A good understanding of Virtual Hosting technologies - Strong operational management skills - Recognised Microsoft certifications - A full, valid driving licence (for travel to our sites) The closing date for this role is the 28th April 2024 with interviews scheduled for Friday 3rd May 2024. Other organisations might call this position Head of IT, Head of IT Operations, Head of IT Infrastructure and Security, Head ofGroup IT Infrastructure, or Head of IT Services. Webrecruit and LiveWest are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way toconduct business and we believe that the more inclusive our environments are, the better our work will be. So, if you’re ready to take your next step as our Head of IT Infrastructure, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment