The Company Our client is a strong player in the automotive finance industry and due to growth are looking to appoint a number of roles within their digital team to assist in accelerating the improving and enhancing of the digital customer experience across their platforms and drive business growth The role The Digital Customer Experience Manager is a key role for the business in streamlining and enhancing the digital customer experience and will ultimately be responsible for the production of detailed customer journey mapping as well as identifying gaps and enhancements across the existing digital platforms and storefronts Key Accountabilities Develop and define customer journey maps and identify gaps and opportunities in the customer lifecycle Look to enhance and streamline digital customer sales and online customer digital experiences Optimise and maintain digital portals sales platforms storefronts and websites including eCommerce optimisation Develop and improve SEO and SEM website tagging reviews and iterations To be successful in this role you will have Solid understanding of UX UI principles as well as extensive CX experience eCommerce background Strong proficiency in digital technologies platforms and tools relevant to the automotive industry Strong project management skills Why Apply Great opportunity to work for a reputable brand going through growth Join at a time where your role will be key to success for the company&