Headquarters:Tunisia URL:http://customerexperiencegroup.com Description We are seeking aTechno-Functional Consultant for Microsoft Dynamics 365 Sales (CRM)who will act as the key interpreter, problem-solver, and strategist for digital transformation. You will bridge business needs with technical solutions, ensuring seamless integration across sales, marketing, finance, and customer relationship management functions. Your expertise will drive process efficiency, maximize system utilization, and support business growth through innovation. Who we are Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 250 professionals from around the world, working together to serve more than 200 luxury clients. At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands. What you will be doing Functional Responsibilities: Leverage expertise inMicrosoft Dynamics 365 Salesfunctionalities, includingActivities, Accounts, Leads, Quotes, Orders, Invoices, and Configurations. Analyse and map business processes across departments (Sales, Marketing, Finance) and recommend process improvements. Collaborate with stakeholders to understand business stories and identify opportunities for process automation and digital transformation. Design, configure, and implement enhancements to Microsoft D365 Sales, ensuring optimal performance and business alignment. Provide ongoing support, training, and documentation to end-users, ensuring effective system utilization. Develop and implement change management strategies to ensure smooth adoption of new system features. Technical Responsibilities: Work closely with technical teams to translate functional requirements into technical design specifications. Configure workflows and business process automation usingPower Automate. Customize forms, dashboards, and reports to meet business needs, ensuring a seamless user experience. Develop and maintain integrations betweenMicrosoft D365 Salesand other platforms (e.g.,D365 Finance& Operations, Customer Insights). Conduct system testing, troubleshooting, and performance optimization. Support data migration, system upgrades, and feature enhancements, ensuring minimal business disruption. What you will bring along Bachelor’s degree in Business Administration, Finance, Management Information Systems, or a related field. Equivalent experience will also be considered. Minimum5 yearsof combinedfunctional and technicalexperience withMicrosoft Dynamics 365 Sales (CRM). Hands-on experience withworkflow approval configuration, customization, and automation. Strong knowledge ofPower Automate, Power Apps, and Power BI. Exposure toMicrosoft D365 Finance& Operations. Experience developing and configuring KPI-based reports and dashboards. Ability to define and document business requirements and translate them into technical solutions. Strong troubleshooting skills with a problem-solving mindset. Excellent stakeholder communication and collaboration skills. Knowledge of project management principles and agile methodologies. If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website:https://www.cxg.com To apply:https://weworkremotely.com/remote-jobs/cxg-techno-functional-consultant-microsoft-d365-sales-crm