An exciting opportunity has arisen for an experienced Customer Support Engineer to join this innovative and successful company based in Essex a leader in providing advanced engineering solutions to a wide range of industries The successful Customer Support Engineer in Essex will play a critical role in ensuring customer satisfaction by providing expert technical support and building trusted relationships with clients Key Responsibilities Troubleshoot and resolve customer issues related to the installation configuration and maintenance of the company& x2019 s products Identify and implement effective solutions to technical problems ensuring timely resolution Escalate complex technical issues to relevant internal teams and act as a liaison between customers and internal departments to ensure effective communication Accurately document all customer interactions and support tickets in Salesforce ServiceCloud maintaining a clear record of issues and resolutions Build and maintain strong customer relationships by understanding their needs and providing tailored technical advice Deliver customer training sessions to enhance their proficiency with the company& x2019 s products Collaborate with R&amp D teams to relay customer feedback and contribute to future product enhancements Skills &amp Experience Required Bachelor s degree in engineering preferably in electronics or computer science Proven experience in technical support with expertise