Join our clients innovative startup as a Customer Success Engineer, where you'll play a pivotal role in ensuring the smooth implementation, adoption, and success of their platform. This role combines technical expertise with customer-facing responsibilities to deliver exceptional experiences and drive product satisfaction. Key Responsibilities Pre-Sales Support: Assist in technical scoping and product demonstrations. Address customer queries and ensure the proposed solution aligns with their technical needs. Deployment&On-boarding: Lead customers through setup and integration of the platform. Coordinate with internal teams to ensure successful implementation tailored to customer requirements. Provide training for both technical and non-technical users to enable effective product utilisation. Technical Support&Maintenance: Troubleshoot and resolve technical issues during and post-deployment. Manage the helpdesk and provide timely resolutions. Ensure smooth deployment of updates and compatibility with customer systems. Customer Success Management: Build and maintain strong customer relationships, ensuring satisfaction throughout the lifecycle. Proactively gather feedback to identify opportunities for product improvements and feature enhancements. Regularly check in with customers to address concerns and prevent churn. Project Management: Plan and execute deployment projects, ensuring milestones are met on time. Act as the primary contact for customers during projects, coordinating with cross-functional teams to resolve technical blockers.Qualifications Education: Bachelor's degree in Computer Science, IT, Software Engineering, or a related field. Technical Skills: Proficiency in Python (2+ years) for automation, scripting, and troubleshooting. Hands-on experience with Linux systems (2+ years) for server management and debugging. Familiarity with cloud services and system integration (2+ years). Desirable: Knowledge of DICOM networking and files, particularly in healthcare or imaging applications. Understanding of AI applications in the medical field. Why Join Us? Be part of a team that values creativity, diversity, and excellence. As a startup, we embrace adaptability and growth, offering a chance to shape your role and develop the skills we'll need for tomorrow. If you're ready to make an impact in a rapidly evolving tech space, we'd love to hear from you!