At Viking we are fanatical about excellent customer service!?  Our long-standing reputation as experts in workplace solutions (office supplies and equipment) is founded on delivering an excellent experience to our customers.?  In Customer Service, we want to provide a first-class service in all areas of the customer order cycle – order management, queries and delivery information - so that we build long term relationships with our happy customers.  We are looking for like-minded people to join our growing business: ?friendly, passionate empathetic people, who are also adaptable and who love helping others. ?Previous customer service experience would be a benefit, however your attitude and willingness to learn is even more important.  We will support your professional development with a comprehensive induction and training programme as well as ongoing coaching to develop your skills.  If you are looking to work in a supportive environment within a growing business, we would love to hear from you.  Your role:  You will provide the personal touch to our business, delivering a friendly, professional and high-quality service to our customers.? You will be responsible for taking inbound calls, resolving customer queries and identifying up- and cross-selling opportunities, as well as using your excellent written communication skills to interact with customers through email and chat. You will identify their needs and effectively process all customer orders, as well as pre and after sales queries. You will enhance the customer experience by being prepared to go the extra mile, including outbound calls to new and reactivated customers to evaluate their experience with Viking, and, in doing so, will develop customer loyalty and grow our long-term customer base.?  You will work towards objectives to achieve individual and team Key Performance Indicators (KPIs) and in turn will be recognised and rewarded for going the extra mile.  Your responsibilities:  Dealing with B2B and B2C customers, processing orders and queries for office supplies and equipment delivery.  Respond via phone, email and chat ensuring a correct understanding of the reason for the customer contact.  Ensure that the question of the customer is answered and expectations managed to the highest standard.  Provide efficient and effective service to customers, undertaking handling of objections if needed.  Suggest additional and alternative products or services to meet customer needs as well as referring customers to other departments of Viking Raja when required  Handle all administrative duties related to the customer service role, including maintaining and updating customer information on our Customer Relationship Management (CRM) tool  Develop and maintain extensive understanding of all products, services, systems and processes in order to deal with a variety of queries.  Constantly listen to customer feedback to seek ways to improve the relationship with our customers and ways to improve the efficiency of our service.  Your profile:  Essential  Previous experience working within a customer focused contact centre environment   Is able to work with autonomy and demonstrate a positive attitude and team spirit.  Is customer satisfaction focused, process and results driven.  Has excellent listening skills with ability to build rapport and engage with customers.  Fluent knowledge of English, spoken and written.  Uses logic and initiative to solve problems and effectively implement solutions.  Computer literacy, specifically proficiency in Microsoft Office applications  Ability to learn and use a CRM system efficiently.  Desirable  Is able to work within guidelines and systems within the department and is able to contribute ideas to improving and enhancing the customer experience and satisfaction  Has the ability to handle standard and sometimes complex questionsfrom customers to get a full view on their needs.  Benefits:  Pension contributions: Auto-enrolment starts at a 4.5% employee contribution matched by Viking. Employees can make higher contributions to pensions and Viking will match this up to 6% maximum.  Staff discount  25 days holidayplus public holidays, rising with service 8 hours paid appointment time per annum  Hybrid working (1 day per week) after successful completion of 13 week probation period  Employee Assistance Programme  Free on-site parking   Employee friendly policies such as long Service rewards and discounted gym membership  *Our customer service team work the hours to suit our business customers, typically Monday to Friday between the hours 8:00am to 6:00pm. ?Full-time candidates should be flexible to work any 8 hour shift over this time period, i.e. 8:00am to 4:30pm, 9:00am to 5:30pm or9:30am to 6:00pm.  About Viking We are Viking. We provide business supplies and services to help our customers work better - whatever their workplace. We are a single source for everything customers need to be more productive, including the latest technology, core office supplies, print and document services, business services, facilities products, furniture, and school essentials. Our Values INTEGRITY We earn the trust and confidence of employees, customers, suppliers and shareholders by being open, honest and truthful in all that we do. RESPECT We treat others the way we want to be treated  TEAMWORK We believe in empowering our employees and foster an open and equal approach to teamwork. INNOVATION With a culture of creativity and a thirst for intelligent risk-taking, we aspire to do what has not been done before. ACCOUNTABILITY We are responsible for achieving and sustaining unprecedented results that create extraordinary value to our shareholders and stakeholders through personal commitment, sensible thrift, collaboration, and shared leadership.