This job opportunity for a Customer Service / Collections Officer in Olney, Milton Keynes, offers an excellent blend of responsibilities and benefits. Here’s a breakdown of the key aspects of the role: Role Overview Position: Customer Service / Collections Officer Salary: Up to £27,000/year (depending on experience) Hours: Monday to Thursday: 8 am - 6 pm Friday: 8 am - 5:30 pm Location: Olney, Milton Keynes Key Responsibilities Managedebtor accounts to ensure timely payments and resolve account queries. Build and maintain strong relationships with clients to foster smooth account operations. Process incoming funds and ensure account reconciliations. Oversee direct debits, debt recovery, and reduce aged debt. Collaborate with colleagues and stakeholders to manage risks and support business growth. Essential Skills Strong interpersonal and communication abilities (both written and verbal). Proficiency in Microsoft Office and general computer literacy. Ability to negotiate and resolve customer issues effectively. Desirable Skills Experience in financial or factoring industries. Proven success in negotiating payments and managing account relationships. Personality Traits Results-driven with strong attention to detail. Capable of handling multiple tasks under deadlines. Tenacious, patient, and professional under pressure. Benefits Competitive salary up to £27,000. Contributory pension scheme. 21 days annual leave + bank holidays. Free parking and staff events. This role is ideal for a professional who thrives in a collaborative environment, has a proactive approach to problem-solving, andenjoys building relationships to achieve financial