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Customer Service Advisor, SS0 0EJ

United Kingdom 1 month ago

Job Description

Join us as a Customer Service&Operations Analyst at NatWest Boxed This is an opportunity to make a positive impact to our customers and colleagues, as you deliver successful customer and business outcomes You’ll be actively participating in initiatives to improve customer service, processes and procedures You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role What you'll do In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries at the first point of contact, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increaseefficiency. This will include handling the first customer interactions for new Boxed clients, supporting with queries relating to our personal savings and lending products. You’ll also be: Identifying barriers to performance and coordinating improvements to enhance our efficiency Working closely with operational centres, providing coaching and support to increase efficiency and knowledge Keeping accurate records of day to day operations, logging incidents and identifying trends Reviewing manual or ineffective processes which could be automated or enhanced Maintaining a focus on improving our customer service and experiences The skills you'll need To be successful in this role, you’ll need to have experience of providing frontline customer service in the financial services industry, as well as excellent planning and organisational skills, and good attention to detail. You willuse AI tools and automation to support customers efficiently and provide a market leading customer experience. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You’ll also need: Experience of analysing and using performance data The ability to convey information in a simple and understandable way An understanding of contact centre operations and performance metrics Microsoft Office skills, including PowerPoint, Excel and Word It would beneficial but not essential to have experience of handling lending related queries

Customer Contact Service Advisor (Financial Services)

United Kingdom 1 day ago
Overview Are you passionate about customer service? Our Call Centre is the heart of our business, and we pride ourselves on excellent communication, attention to detail and our drive to be the best we can. Known within the business as Client Services...

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United Kingdom 3 days ago
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London, United Kingdom 3 days ago
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Mobile Vehicle Technician

Edinburgh, Scotland 3 days ago
Vehicle Technicians DAY AND NIGHT SHIFTS AVAILALBLE!! Would you like to work in a MOBILE role, Monday to Friday, based from HOME? Enjoy a fantastic salary package, 33 days holiday a year, plus bank holidays. Receive ongoing training, working for a...

HSEQ Manager - Health&Safetry, Middlesex

United Kingdom 4 days ago
Our client is a well-established civil engineering enterprise, delivering high-quality, fully comprehensive solutions to the highways, airfield, and construction sectors.  As a trusted infrastructure partner, they collaborate closely with contractors...

National Field Sales Advisor - £35.5K + bonuses + car + benefits

Glasgow, Scotland 8 days ago
A field-based sales and account management role, representing household names The Company: This is an amazing opportunity for a global firm that really looks after its staff. They have been acknowledged as platinum-level investors in people, and...

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London, United Kingdom 9 days ago
As an employment Advisor, you will be working directly with a caseload of customers to help them overcome barriers to employment, providing vital support to help people transform their lives. By motivating and empowering the people you work with, you...

Customer Service Advisor - Remote

London, United Kingdom 9 days ago
Title: Customer Service Advisor / Coordinator Location: Remote Salary: 25,000 - 27,000 per annum Our client is looking to recruit a Customer Service Adviser to be based in London / Working from home. Job responsibilities: First point of...

Field Sales Advisor - £38K + bonuses + car + benefits

London, United Kingdom 9 days ago
A field-based sales and account management role, representing household names The Company: This is an amazing opportunity for a global firm that really looks after its staff. They have been acknowledged as platinum-level investors in people, and...

Customer Sales Advisor, MK5

United Kingdom 9 days ago
Salary: Competitive Location: Milton Keynes Who We're Looking For The ideal candidate will be an enthusiastic and self-motivated individual with a strong customer service background. You should have excellent verbal and written communication skills...