Complaints and Access to Information Coordinator Temporary on going 17.09per hour Umbrella Office based 35 hours per week The post holder will work as part of a team to co-ordinate and manage members enquiries and complaints The main purpose of the post is to register, allocate and monitor complaints and review MEQs to ensure that they are classified correctly and responded to within relevant time scales. Coordinators will be responsible for data integrity and ensure the accurate inputting of data and provide weekly reports on open cases to monitor progress and ensure responses are sent in time Be the central point of contact for residents who have complaints, ensuring their concerns are acknowledged, documented, and addressed effectively Handle complaints in a professional, fair, and courteous manner in accordance with relevant regulations and organisational policies