Who are we looking for? We are currently looking for a new Fees Officer to join our Finance team at Cambridge Education Group. The primary role is intended to be responsible for the collection of student fees in a timely manner and to provide accurate debt reporting to the wider Finance Team. The role will also be responsible for managing the Sales Ledger function to ensure all non-student invoices are issued when required and payment received as per our existing terms. The role will also require occasional visits to our centre in London to meet with Students during their enrolment and to answer any finance related queries. The role is on a full-time, permanent basis, based at our Head Office in Cambridge, United Kingdom. We operate under a Hybrid Working policy with 3 days a week that can be worked from home. Other key responsibilities within this role: * To manage and maintain the billing process on a day-to-day basis. * To maximise efficiency of the billing process encompassing billing and payment method changes to support the sales team including a variety of discounts, bursaries and fees management policies. * Ensure that finance systems run smoothly and escalate issues via ticketing systems and to work with external IT support partners across various platforms and centres. * To have overall responsibility to collect fees in accordance with invoice due dates, following procedures as set out by Cambridge Education Group including restricting access to study platforms. * Cash application from daily cash receipts that are not fully automated from a variety of payment methods. Handle queries and traces in respect of payments including domestic and international transactions being aware of sanctions and fraud activity that may lead to re-charges. * To work with other members of the Central Finance Team and College and other CEG staff to quickly and courteously answer queries from agents and fee payers regarding student accounts. Key skills and experience we will be looking for: * Credit controller experience in a customer centric organisation and industry is essential. * Proven track record of customer service and query resolution. * Proven track record of fee collection via finance administration, debtor communications. * Strong focus on customer service. * Good commercial awareness to support operational teams. * Excellent communication skills by phone and email. Good listening and questioning skills. * Excellent use of Microsoft Office applications. * Problem-solving abilities. * Accuracy and attention to detail. * Can prioritise conflicting demands. * Cash allocation and banking experience an advantage. Please note that interviews for shortlisted candidates and any potential job offers may be in place before the application end date. We recommend that, if interested in any of the roles, you apply as soon as possible. What does Cambridge Education Group do? We offer a wide range of options across our portfolio of global centres, each with its own unique features and qualities, enabling us to meet our students' demands as required. Whether students choose to study at one of our centres with OnCampus or Castel or complete an online programme through CEG Digital or iheed, Cambridge Education Group promises to help students Achieve More with expert tutors, innovative high-quality content, premium facilities, and the personal service our students deserve. Our students are central to everything that we do. Benefits * Private Medical Insurance * Life Assurance cover * Perkbox (includes hundreds of discounts) * Salary sacrifice Car Leasing Scheme from Tusker * Salary sacrifice Cycle to Work scheme * Salary sacrifice Technology Purchasing Scheme * Employee Assistance Program (EAP)– giving caring and compassionate support to all staff, as well as dedicated Mental Health&Wellness Champions * Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off) Pension – Royal London salary sacrifice pension scheme currently 5% employee minimum contribution and 3% CEG employer contributions. Holiday – Enhanced holiday of 25 days plus U.K bank Holidays. Closing Date 19 January 2025 Fees