#GoWithYourFlow City Plumbing is seeking an experienced Senior Site Reliability Engineer to join our newly created IT team and help ensure the reliability, scalability, and performance of our IT systems. This Senior Site Reliability Engineer requires technical expertise and a customer-centric mindset. Think you could be our new Senior Site Reliability Engineer? Then why not join us and be part of a wider tech& digital transformation project that will ensure we’ll become the digital leader in plumbing, heating, and sustainable heating solutions! The Role: We are seeking a talented and experienced Site Reliability Engineer (SRE) with a strong focus on observability to join our growing team. As our Senior Site Reliability Engineer, you will play a crucialrole in ensuring the reliability, scalability, and performance of our systems through the implementation and management of advanced observability tools and practices. It is a great time to join the City Plumbing team as we continue with our Digital transformation - so why not join now as our new Senior Site Reliability Engineer. Key Responsibilities: Design, implement, and maintain robust monitoring, logging, tracing, and alerting systems to provide comprehensive visibility into the health and performance of our production environment. Proactively identify areas for improvement in our observability infrastructure and drive initiatives to enhance monitoring coverage, reduce noise, and increase actionable insights. Develop and maintain automated dashboards, reports, and analysis tools to facilitate data-driven decision-making and troubleshooting. Participate in incident response and post-mortem processes, leveraging observability data to quickly diagnose issues, mitigate impact, and implement preventive measures. Conduct capacity planning and performance analysis to ensure our systems can handle current and future growth while meeting performance targets. Work closely cross functional teams to develop and maintain infrastructure as code (IaC) using tools such as Terraform and Helm. Conduct capacity planning to anticipate future growth and ensure systems can scale accordingly. Implement and enforce security best practices in system design and operation. This is a hybrid-based opportunity with upto 2 days per week in the office. You should be based in the UK and our Offices are based in Aston (Birmingham), Salford (Manchester), Glasgow and Crick (Northamptonshire). You: You’ll live and breathe our digital-first ethos, with a proactive and “can-do” approach. You’llenjoy working collaboratively with the wider SRE and IT team and you’ll be committed to acting with integrity and honesty in everything you do. Skills and competencies: Proven experience as a Senior SRE or similar role, with a strong background in software development and operations. Expertise inDevOps SRE methodologies, tools, and best practices. Strong knowledge of cloud platforms (AWS) and containerization technologies (Kubernetes). Able to communicate with all levels of stakeholders. Proficient in analytical thinking and problem-solving. Continuous learning mindset, keeping up to date with industry trends. Us: From boilers to bathroom suites, tubing to towel rails and everything in between, City Plumbing has all the products our customers need to complete the job. And we have all you need to build a successful career! We’re proud of our reputation for selling quality plumbing and heating products to both trade and retail customers and we’re super excited about our future. We put our colleagues at the heart of all we do, giving them all the tools they need to be successful, happy and feel rewarded in their career with us. Benefits Package and Cultural Environment: Bonus Discounts, savings and cash back at numerous retailers Life assurance Extended family policy including maternity, paternity, additional annual leave and more Mental Health First Aiders and Employee Assistance Programme, we look out for each other Complete induction and a company that lets you grow and encourages development Financial education and loans Flexible working options A business striving to create an environment of inclusion so everyone can be their true self And more! #BelongWithUs We’re passionate about creating an inclusive workplace that celebrates and values diversity. Bring your whole self to work regardless of age, disability, gender identity or reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation. We don’t want you to ‘fit’ our culture, we want you to enrich it.  We are committed to best practices in recruitment and undertake Basic Criminal Record Disclosures for candidates that are offered employment within our branches that undertake deliveries for British Gas. This check will only be undertaken after the acceptance of an offer of employment