Position: Concierge Security Officer / Front of House Security Officer Location: Birmingham Pay Rate:£13.00 per hour Hours: Average 42 hours per week Shifts: Days only - 4 on 4 off 7:00 AM - 7:00 PM DS and CCTV SIA licenses are required and the successful candidate will need to have experience in this position within a high profile corporate or 4 / 5 star hotel environment and be able to showdemonstrate this on their CV and at interview. The successful individual will play a key role in delivering a best-in-class experience for this new, state-of-the-art workplace in Birmingham City Centre, following extensive investment and redevelopment. This is an exciting and unique opportunityto work with a key player in the UK commercial property market, in the heart of Birmingham's vibrant business district, in the strategically important office sector. Your Time at Work As a Front of House Officer and first point of contact for customers, you are the key to providing that welcoming first and lasting impression to our guests. A good Front of House Security Officer has a warm and friendly demeanor. They are team players and effective communicators. They must be highly organized and use their eye for quality to provide the highest level of hospitality when working on reception Duties will include - - Act as ambassador for our clients building and always maintain a welcoming approach and professional appearance. - Welcome all occupiers and guests into the building with a genuine greeting and respond to people with a smile or reassuring gesture - Greet customersduring their departure - Being well groomed and always immaculately presented - Address customer queries politely and professionally - Tend to special Guest needs and requests - Maintain a clean reception area - Any other duties that may be required from time to time for the smooth running of the business - Controlling access in and out of the building - Patrolling the premises and ensuring correct adherence to all reporting structures, maintaining correct protocol - Dealing with disturbances/ issues and security incidents calmly and professionally - To comply with the Company's Policies, Management Plans and Procedures - To be able to write in-depth reports on incidents and the day-to-day checks of the site - Maintain excellent site knowledge of both the building and surrounding area in order to effectively answer any questions from building users - To have excellent timekeeping and organisational skills - Be aware of personal responsibilities regarding the site policies and procedures and relevant UK domestic legislation directives and comply with them - Be observant and have a full understanding of building security SOPs in order to ensure the security of the building and its users Please note, there is no staff parking on site. Our Perfect Worker It is crucial to have great communication and customer service skills. All our admin is digital and paperless, so you'll need to be tech-savvy enough to use our digital devices. Our perfect Security Officer will need to be aged 18 or over, a confident communicator who is a team player with the drive to always provide a friendly and professional service. Join G4S and you can also enjoy real career progression with a large international company - as the world's leading provider of security solutions, we offer loads of training and support. You'll be in safe hands from our induction and on-site training to regular reviews and welfare checks with our managers. Required - - Security experience essential - To be part of the team culture and have a strong work ethic - First-class communication skills at all different levels - Have a genuine, warm, welcoming, and positive winning mentality. - Be able to follow instruction but also be an able to make critical decision when required - Be comfortable at taking ownership of questions and issues, then find appropriate solutions - Door Supervisor Licence, valid First Aid certificate&CCTV Licence essential - Excellent customer service skills - Organisational skills - Problem-solving - Pro-active - Well-spoken - Compassionate Key Information and Benefits - 5.6 weeks holiday per year (8 of these will be in lieu of bank holidays, worked or not worked) - Workplace Pension Scheme - Progression training and development opportunities - Life assurance benefit - Contributory Healthcare Scheme - Eyecare vouchers - Employee Discount Schemes - Refer a friend scheme - Free uniform provided Job Ref: (G247) G4S is a recognised Disability Confident Leader Employer, committed to fostering an inclusive workplace where everyone can thrive. We prioritise accessibility, support, and opportunity for all employees. Join our diverse and empowering team today! About Staffline Staffline are working in Partnership with G4S, providing a recruitment solution for security roles. Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change. This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.