A unique opportunity has arisen with one of our clients to work within their Facilities&IT Department, providing 2nd line technical support, managing Windows systems, ensuring security compliance, and maintaining system availability. It requires expertise in infrastructure and back-office products, along with offering customer guidance and liaising with third parties as needed, while completing routine tasks with minimal supervision. Duties&Responsibilities: * Provide efficient 1st and 2nd line technical support, ensuring high customer service standards and meeting SLAs. * Diagnose and resolve user issues remotely or on-site, collaborating with 3rd line support when needed. * Log calls, generate monthly Helpdesk statistics, and maintain system security. * Offer training and advice on computer equipment use and arrange external support when necessary. Required Skills&Qualifications: * Strong knowledge of Windows 10/11, MS Server 2012/2016/2019; Mac OSX is a plus. * Experience with networking (LAN, WAN, Wi-Fi), Active Directory, antivirus software, MS Office 365, and remote access tools. * Good understanding of PC hardware/software setup, TCP/IP networking, and excellent phone communication skills. * MCP certification preferred (training provided). There are numberous benefits and perks available as part of this role. Onsite Parking is also available. Please reply with your