Entity :Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defence and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 92,000 employees and sales of 23.2 billion euros in 2023, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran undertakes research and development programs to maintain the environmental priorities of its R&T and innovation roadmap.Safran is in the 1st place in the aerospace and defence industry in TIME magazine's "World's best companies 2023" ranking.Safran Electrical&Power is one of the world's leaders in aircraft electrical systems. It is a key player in the equipment electrification&in the electric and hybrid propulsion sector. Mastering the on-board energy system, the company designs and provides modular, innovative and optimised architectures and solutions. Job field / Job profile :Customer services and support/Customer support&services management (CSSM) Employment type :Fixed Term contract Position description : The Senior Account Coordinator will be responsible for delivering world class customer service to our global OEM and Aftermarket customers. The role holder will be responsible for managing the daily interaction with our customers and maintaining and enhancing customer relationships in order to meet organisational and operational objectives.Responsibility:- Manage and improve the daily interaction and relationship management with a selection of regional Tier 1 OE and Aftermarket customers Customers: - 10-15 key customer accounts (Tier 1 such as Airbus, Bombardier, Dassault, Emirates, Lufthansa) Financial:- Contribute to the sales plan through negotiation of customer quotations into orders, demand planning through customer forecasts (inventory) and cash collection by resolving customer issues affecting payment. For MRO specific roles there is a responsibility to adjudicate on warranty claims to a set level of approval. • Deliver front line business support and order management between Safran Electrical&Power and its global OE and Aftermarket customer base.• Provide consistently high level customer services ranging through quotation, contract acceptance, purchase order review, order tracking and performance to due dates with internal Operations teams, invoicing, adjudication of warranty claims and recovery of overdue payment in conjunction with theCustomer Support Management and Finance teams. • Manage a robust contract / order review process ensuring all conditions are aligned to agreed contractual terms and any demand changes are reviewed with key stakeholders • Participate in the Sales&Operational Planning (S&OP) process by submitting any customer forecast information, acting on any demand changes and flowing any relevant information back to the customers• Use expertise to build strong relationships with customers and create an open and accessible communication route for free flow of information • Provide a service driven customer quotation process which ensures strong links with internal functions to ensure accurate pricing and lead-times areused in all product and service proposals. • Adjudicate on customer warranty claims for repair orders by liaising with technical teams and verifying against contractual agreements • Lead internal order book reviews with key stakeholders, ensuring any production problems are identified, deliveryplans are in place and are communicated to all customers • Act as the internal voice of the customer with respect to priority setting of operational plans • Manage customer issue resolution in a timely manner, liaising with internal functions as required. Proven ability and experience to own and manage the fast resolution of complex customer issues.Experience of using SAP in a customer service environment. Excellent communication skills with a proven ability to build strong relationships with both internal stakeholders and external customers. Highly resilient and strong influencer with the ability to deliver a step change in approach to customer service within a fast paced environment with tight timescales. Ability to hold first level commercial discussions with customers to drive quote conversion, gain market feedback on competitor pricing or warranty claims for repair units . City (-ies) :Pitstone