Receptionist Salary in Birmingham, West Midlands

Receptionist job description

Job Title: Receptionist

Overview/Summary of the role:

A receptionist plays a crucial role in the smooth functioning of any business organization. A receptionist serves as the first point of contact for visitors, clients and employees. The primary role of a receptionist is to answer and transfer phone calls, handle emails, greet visitors and provide them with assistance. The receptionist's job is to ensure that the workplace is organized and running efficiently.

Responsibilities and Duties:

- Greet visitors warmly and direct them to the correct departments

- Answer and transfer phone calls to the appropriate person or department

- Handle incoming and outgoing mail, including the distribution of letters and packages

- Respond to emails in a professional and courteous manner

Receptionist interview questions

Interviewer: Good morning, thank you for coming in today. Can you please tell me about your previous experience as a receptionist?

Candidate: Yes, I worked as a receptionist at ABC Company for two years. My responsibilities included answering and transferring phone calls, greeting visitors, and managing the appointment schedule.

Interviewer: How do you prioritize your tasks when there are multiple things happening at the same time?

Candidate: I prioritize tasks based on urgency, importance, and deadlines. I also make a to-do list to keep track of my tasks and update it regularly.

Interviewer: Can you give me an example of how you have resolved a difficult situation with a customer or visitor?

Candidate: At my previous job, a customer came in upset about a mistake on their order. I listened to their concerns and apologized for the inconvenience, then worked with the team to quickly resolve the issue to their satisfaction.