United Kingdom
Customer Service Advisor Salary in Birmingham, West Midlands
£19K
20% Low Band Avg
GBP £19K
Average
£23K
80% High Band Avg
- Bonus: 609
Salaries based on experience level
The Average Entry Level salary of Customer Service Advisor in Birmingham, West Midlands is GBP £17K/yr, this salary increases -9% to £15K/yr when reach Mid Level Career.
From Mid to Senior Level the average salary increases 29% from £15K/yr to £20K/yr.
Salary Compared to United Kingdom National Average Salary
- Customer Service Advisor in Birmingham, West Midlands Salary
- vs
- Customer Service Advisor in United Kingdom Salary
The Average Salary of Customer Service Advisor in Birmingham, West Midlands is £19K/yr. This is +7% higher (£1,328) compared to United Kingdom national average salary of £17K/yr.
Salary Compared to Birmingham City Average Salary
- Customer Service Advisor in Birmingham, West Midlands Salary
- vs
- Birmingham, West Midlands City Average Salary
The Average Salary of Customer Service Advisor in Birmingham, West Midlands is -36% lower (-10,876) than the average salary for the city of Birmingham, West Midlands £30K/yr.
Customer Service Advisor job description
Job Title: Customer Service Advisor
Overview/Summary of the role:
The customer service advisor is responsible for providing exceptional customer service to clients and customers, resolving their issues, and providing support over phone, email, chat, and other channels. They should have excellent communication skills, be able to handle complaints in a professional manner, and have a deep understanding of the company's products or services.
Responsibilities and Duties:
- Respond to customer inquiries via phone, email, chat, and other channels in a timely and efficient manner
- Resolve customer issues and complaints in a professional manner and escalate to management if necessary
Customer Service Advisor interview questions
Interviewer: Good morning/afternoon. Thank you for coming in today. Can you please introduce yourself and give us an idea of your customer service experience?
Candidate: Sure. My name is John Doe, and I have been working in customer service for about five years now. My most recent position was serving as a customer service representative for a large retail company.
Interviewer: Great. In your opinion, what makes a successful customer service advisor?
Candidate: I believe that a successful customer service advisor should possess strong communication skills, be attentive to customer needs, and have the ability to handle difficult situations with tact and empathy.
Interviewer: Can you tell me about a particularly challenging situation you faced in your previous job, and how you handled it?
Candidate: Yes. A customer once called in regarding an issue with a product they had purchased that was out of warranty. Though it was out of our usual timeframe for resolving this issue, I listened attentively to the customer's concerns, apologized for the inconvenience, and eventually offered a partial refund as a gesture of goodwill.
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