Operations Support Manager Job Description
Job Title: Operations Support Manager
Overview/Summary of the Role:
The Operations Support Manager is responsible for managing the day-to-day operations of a company, ensuring that all operational processes are running efficiently and effectively. This role requires excellent communication skills, as well as the ability to manage a team and work closely with other departments.
Responsibilities and Duties:
- Managing and supervising teams of operations support staff
- Developing and implementing operational policies and procedures
- Ensuring compliance with company and industry regulations
- Monitoring and reporting on operational metrics, such as productivity and performance
- Conducting regular audits and assessments of operational processes and procedures
- Identifying areas for improvement and making recommendations for changes and enhancements
- Collaborating with other departments to develop and implement cross-functional strategies
- Building and maintaining positive working relationships with internal and external stakeholders
- Providing coaching and mentoring to team members to support their professional growth and development
Qualifications and Skills:
Hard Skills:
- Strong project management and organizational skills
- Excellent problem-solving and analytical abilities
- Experience with process improvement methodologies such as Lean or Six Sigma
- Strong familiarity with data analysis and reporting tools
- Ability to manage multiple tasks and projects simultaneously
- Previous experience managing teams
Soft Skills:
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Collaborative mindset
- Strong customer service orientation
- Ability to remain calm under pressure
- Flexibility and adaptability to changing priorities
Education and Experience:
Required:
- Bachelor's degree in Business Administration or a related field
- At least five years of experience in operations management or a related field
Preferred:
- Master's degree in Business Administration or a related field
- Professional certification in Project Management or Operations ManagementLicensing (if applicable):
There is no specific licensing requirement for the role of an Operations Support Manager. However, some industries may require certification or licenses related to their industry. For example, those working in healthcare may require a license as a registered nurse, while those working in finance may require licenses like a Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA).
Typical Employers:
An Operations Support Manager can work for a variety of employers, including large corporations, government agencies, non-profit organizations, educational institutions, healthcare organizations, and manufacturing companies. Some typical employers could be production or manufacturing companies, logistics companies, IT firms, or retail chains.
Work Environment:
An Operations Support Manager usually works in an office environment but may also be required to work outside of normal business hours to monitor and control the operations during peak times. The role can involve travel to oversee multiple company locations. The work can be high-pressure as the manager is responsible for ensuring the smooth operation of the business.
Career Pathways (both leading to this position and next positions):
Typically, an Operations Support Manager begins their career with several years of experience in a related field such as operations, logistics, or project management. Advancement to this role usually requires a combination of experience and education, such as a Bachelor's or Master's degree in Business Administration, Operations Management, or a similar field. The next logical steps could be to a Director of Operations or to specialize in a specific area like Logistics Manager, Supply Chain Manager, or Project Manager.
Job Growth Trend (USA and Global):
According to the U.S. Bureau of Labor Statistics, the employment of Operations Managers, which includes Operations Support Managers, is projected to grow about 11% from 2019 to 2029, which is much faster than the average for all occupations. The demand for efficient business operations is expected to drive job growth in this field. Globally, the demand for a skilled workforce in operations management is also increasing, especially in developing countries.Career Satisfaction:
Working as an Operations Support Manager can be highly rewarding as it offers the opportunity to make a significant contribution to an organization. As an Operations Support Manager, you will be responsible for ensuring the smooth functioning of the operations department, which will, in turn, help the company remain competitive and profitable. Many Operations Support Managers find the job challenging, exciting, and engaging. Additionally, your work as an Operations Support Manager can help you develop and refine your management and leadership skills, which could help you advance your career.
Related Job Positions:
Operations Support Manager positions are related to multiple other positions as they are responsible for overseeing their organization's operations. Related job positions include:
- Operations Manager
- Supply Chain Manager
- Project Manager
- Customer Service Manager
- Logistics Manager
Connected People (positions that would be interacting with):
As an Operations Support Manager, you will be interacting with several positions across your company. Some of these positions include:
- Operations Director/VP
- Supply Chain Director/VP
- Project Manager
- Sales and Marketing Manager
- HR Manager
- Finance Manager
- Customer Service Manager
Average Salary (USA, UK, Germany, India, Brazil):
The average salary of an Operations Support Manager varies by country. Here are the average salaries in five different countries based on data from reputable salary aggregator websites:
- USA: $80,609 per year
- UK: £42,485 per year
- Germany: €67,413 per year
- India: ₹1,105,932 per year
- Brazil: R$105,822 per year
It is important to keep in mind that salaries can vary based on factors such as experience, location, and company size.
Benefits Package:
The benefits package for Operations Support Managers varies depending on the organization. Typically, the package includes healthcare, dental, and vision insurance, life insurance, retirement plans, paid time off, and sick leave. Some companies may also offer additional benefits such as wellness programs, employee assistance programs, and tuition reimbursement.
Schedule and Hours Required:
Operations Support Managers are typically required to work full-time hours, which can range from 40-50 hours per week. Some managers may need to work on evenings, weekends, or holidays, depending on the needs of the organization. Additionally, Operations Support Managers may be required to travel occasionally to meet with suppliers or participate in training programs.Level of Autonomy:
As an Operations Support Manager, you will have a high level of autonomy in making decisions regarding the management and operations of the business. You will be responsible for managing multiple teams and ensuring that all operational processes are running smoothly. Your decisions will have a direct impact on the success of the business, so you must have the ability to make decisions confidently and autonomously.
Opportunities for Professional Development and Advancement:
The role of Operations Support Manager offers ample opportunities for professional development and advancement. You will have the chance to work alongside experienced professionals and develop your skills as a manager. There may also be opportunities for advancement within the company if you prove yourself to be a valuable asset.
Specialized Skills or Knowledge Required:
To be successful as an Operations Support Manager, you should have a solid understanding of operations management principles, as well as experience in managing teams and working in a fast-paced environment. You should also have strong communication and organizational skills, as well as the ability to multitask effectively.
Physical Demands:
The role of Operations Support Manager may require some physical demands such as standing for long periods, walking, and lifting of materials. However, the physical demands may vary depending on the industry you work in.
Tools and Technologies Used:
As an Operations Support Manager, you will be using various tools and technologies to manage the daily operations of the business. These tools may include project management software, analytics tools, CRM systems, and communication platforms. You should be comfortable with using these tools and properly managing them to improve the productivity of the business.Work Style: As an Operations Support Manager, you should be detail-oriented, analytical, adaptable, and able to work well under pressure. You should be able to prioritize multiple tasks and produce quality work within tight deadlines. You should also possess excellent problem-solving and decision-making skills, able to identify and address issues proactively.
Working Conditions: Due to the nature of the job, an Operations Support Manager may be required to work long hours and be on-call at times to manage critical issues. You may also need to travel occasionally to oversee operations at different locations.
Team Size and Structure: As an Operations Support Manager, you may lead a team of administrators, analysts, technicians, and other support staff. You may also work with other managers to ensure smooth operations across different departments.
Collaboration and Communication Requirements: You should have excellent communication skills to work effectively with team members, stakeholders, and vendors. You should also be able to collaborate with other departments to ensure coordination and alignment of goals.
Cultural Fit and Company Values: As an Operations Support Manager, you should embody the company's values and culture, such as honesty, integrity, accountability, teamwork, and commitment to excellence. You should also be able to adapt to the company's policies and procedures while maintaining a positive attitude and a willingness to learn and grow within the organization.
Overview/Summary of the Role:
The Operations Support Manager is responsible for managing the day-to-day operations of a company, ensuring that all operational processes are running efficiently and effectively. This role requires excellent communication skills, as well as the ability to manage a team and work closely with other departments.
Responsibilities and Duties:
- Managing and supervising teams of operations support staff
- Developing and implementing operational policies and procedures
- Ensuring compliance with company and industry regulations
- Monitoring and reporting on operational metrics, such as productivity and performance
- Conducting regular audits and assessments of operational processes and procedures
- Identifying areas for improvement and making recommendations for changes and enhancements
- Collaborating with other departments to develop and implement cross-functional strategies
- Building and maintaining positive working relationships with internal and external stakeholders
- Providing coaching and mentoring to team members to support their professional growth and development
Qualifications and Skills:
Hard Skills:
- Strong project management and organizational skills
- Excellent problem-solving and analytical abilities
- Experience with process improvement methodologies such as Lean or Six Sigma
- Strong familiarity with data analysis and reporting tools
- Ability to manage multiple tasks and projects simultaneously
- Previous experience managing teams
Soft Skills:
- Excellent communication and interpersonal skills
- Strong leadership and management skills
- Collaborative mindset
- Strong customer service orientation
- Ability to remain calm under pressure
- Flexibility and adaptability to changing priorities
Education and Experience:
Required:
- Bachelor's degree in Business Administration or a related field
- At least five years of experience in operations management or a related field
Preferred:
- Master's degree in Business Administration or a related field
- Professional certification in Project Management or Operations ManagementLicensing (if applicable):
There is no specific licensing requirement for the role of an Operations Support Manager. However, some industries may require certification or licenses related to their industry. For example, those working in healthcare may require a license as a registered nurse, while those working in finance may require licenses like a Certified Public Accountant (CPA) or Chartered Financial Analyst (CFA).
Typical Employers:
An Operations Support Manager can work for a variety of employers, including large corporations, government agencies, non-profit organizations, educational institutions, healthcare organizations, and manufacturing companies. Some typical employers could be production or manufacturing companies, logistics companies, IT firms, or retail chains.
Work Environment:
An Operations Support Manager usually works in an office environment but may also be required to work outside of normal business hours to monitor and control the operations during peak times. The role can involve travel to oversee multiple company locations. The work can be high-pressure as the manager is responsible for ensuring the smooth operation of the business.
Career Pathways (both leading to this position and next positions):
Typically, an Operations Support Manager begins their career with several years of experience in a related field such as operations, logistics, or project management. Advancement to this role usually requires a combination of experience and education, such as a Bachelor's or Master's degree in Business Administration, Operations Management, or a similar field. The next logical steps could be to a Director of Operations or to specialize in a specific area like Logistics Manager, Supply Chain Manager, or Project Manager.
Job Growth Trend (USA and Global):
According to the U.S. Bureau of Labor Statistics, the employment of Operations Managers, which includes Operations Support Managers, is projected to grow about 11% from 2019 to 2029, which is much faster than the average for all occupations. The demand for efficient business operations is expected to drive job growth in this field. Globally, the demand for a skilled workforce in operations management is also increasing, especially in developing countries.Career Satisfaction:
Working as an Operations Support Manager can be highly rewarding as it offers the opportunity to make a significant contribution to an organization. As an Operations Support Manager, you will be responsible for ensuring the smooth functioning of the operations department, which will, in turn, help the company remain competitive and profitable. Many Operations Support Managers find the job challenging, exciting, and engaging. Additionally, your work as an Operations Support Manager can help you develop and refine your management and leadership skills, which could help you advance your career.
Related Job Positions:
Operations Support Manager positions are related to multiple other positions as they are responsible for overseeing their organization's operations. Related job positions include:
- Operations Manager
- Supply Chain Manager
- Project Manager
- Customer Service Manager
- Logistics Manager
Connected People (positions that would be interacting with):
As an Operations Support Manager, you will be interacting with several positions across your company. Some of these positions include:
- Operations Director/VP
- Supply Chain Director/VP
- Project Manager
- Sales and Marketing Manager
- HR Manager
- Finance Manager
- Customer Service Manager
Average Salary (USA, UK, Germany, India, Brazil):
The average salary of an Operations Support Manager varies by country. Here are the average salaries in five different countries based on data from reputable salary aggregator websites:
- USA: $80,609 per year
- UK: £42,485 per year
- Germany: €67,413 per year
- India: ₹1,105,932 per year
- Brazil: R$105,822 per year
It is important to keep in mind that salaries can vary based on factors such as experience, location, and company size.
Benefits Package:
The benefits package for Operations Support Managers varies depending on the organization. Typically, the package includes healthcare, dental, and vision insurance, life insurance, retirement plans, paid time off, and sick leave. Some companies may also offer additional benefits such as wellness programs, employee assistance programs, and tuition reimbursement.
Schedule and Hours Required:
Operations Support Managers are typically required to work full-time hours, which can range from 40-50 hours per week. Some managers may need to work on evenings, weekends, or holidays, depending on the needs of the organization. Additionally, Operations Support Managers may be required to travel occasionally to meet with suppliers or participate in training programs.Level of Autonomy:
As an Operations Support Manager, you will have a high level of autonomy in making decisions regarding the management and operations of the business. You will be responsible for managing multiple teams and ensuring that all operational processes are running smoothly. Your decisions will have a direct impact on the success of the business, so you must have the ability to make decisions confidently and autonomously.
Opportunities for Professional Development and Advancement:
The role of Operations Support Manager offers ample opportunities for professional development and advancement. You will have the chance to work alongside experienced professionals and develop your skills as a manager. There may also be opportunities for advancement within the company if you prove yourself to be a valuable asset.
Specialized Skills or Knowledge Required:
To be successful as an Operations Support Manager, you should have a solid understanding of operations management principles, as well as experience in managing teams and working in a fast-paced environment. You should also have strong communication and organizational skills, as well as the ability to multitask effectively.
Physical Demands:
The role of Operations Support Manager may require some physical demands such as standing for long periods, walking, and lifting of materials. However, the physical demands may vary depending on the industry you work in.
Tools and Technologies Used:
As an Operations Support Manager, you will be using various tools and technologies to manage the daily operations of the business. These tools may include project management software, analytics tools, CRM systems, and communication platforms. You should be comfortable with using these tools and properly managing them to improve the productivity of the business.Work Style: As an Operations Support Manager, you should be detail-oriented, analytical, adaptable, and able to work well under pressure. You should be able to prioritize multiple tasks and produce quality work within tight deadlines. You should also possess excellent problem-solving and decision-making skills, able to identify and address issues proactively.
Working Conditions: Due to the nature of the job, an Operations Support Manager may be required to work long hours and be on-call at times to manage critical issues. You may also need to travel occasionally to oversee operations at different locations.
Team Size and Structure: As an Operations Support Manager, you may lead a team of administrators, analysts, technicians, and other support staff. You may also work with other managers to ensure smooth operations across different departments.
Collaboration and Communication Requirements: You should have excellent communication skills to work effectively with team members, stakeholders, and vendors. You should also be able to collaborate with other departments to ensure coordination and alignment of goals.
Cultural Fit and Company Values: As an Operations Support Manager, you should embody the company's values and culture, such as honesty, integrity, accountability, teamwork, and commitment to excellence. You should also be able to adapt to the company's policies and procedures while maintaining a positive attitude and a willingness to learn and grow within the organization.