IT Support Engineer Assistant Job Description
Job Title: IT Support Engineer Assistant
Overview/Summary of the role:
The IT Support Engineer Assistant provides assistance and support to the IT Support Engineer in ensuring that technological systems and equipment are running smoothly. They are responsible for offering technical assistance on IT-related issues and resolving any hardware or software problems that end-users encounter.
Responsibilities and Duties:
• Provide technical support and assistance to employees and end-users regarding computer systems, hardware, and software.
• Troubleshoot hardware and software problems and liaise with users and the IT Support Engineer to resolve them.
• Configure and manage hardware devices such as printers, scanners, and other peripherals.
• Install and maintain software applications, updates, and patches.
• Assist with the deployment of new hardware and software installations.
• Back up and restore data in line with established procedures.
• Maintain an inventory of IT assets including hardware and software licenses.
• Assist with network administration duties such as creating and deleting user accounts.
• Create and maintain IT-related documentation and manuals.
Qualifications and Skills:
Hard skills:
• Proven experience in providing IT support and troubleshooting.
• Knowledge of hardware and software applications.
• Knowledge of networking, security, and backup procedures.
• Familiarity with Microsoft Windows operating systems and Microsoft Office software.
• Ability to perform routine hardware repairs and maintenance.
Soft skills:
• Excellent communication skills.
• Strong troubleshooting and problem-solving skills.
• Ability to work alone or with a team.
• Attention to detail.
• Ability to manage time effectively.
Education and Experience:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1-2 years’ experience in an IT support role.
Preferred:
• Certifications in CompTIA A+, CompTIA Network+, or Microsoft Certified Systems Administrator (MCSA).
• Experience in network administration.
• Familiarity with cloud computing and virtualization.Licensing (if applicable):
Generally, IT Support Engineer Assistants do not require any specific licenses or certifications. However, certain companies or organizations may have their own requirements for certifications or licensing in specific areas of technology or software.
Typical Employers:
IT Support Engineer Assistants can work for a wide range of companies and organizations, including businesses of all sizes, government agencies, educational institutions, and non-profit organizations. They can also work in various industries, including healthcare, finance, manufacturing, and more.
Work Environment:
IT Support Engineer Assistants typically work in an office setting, although some may be required to work on site at client or customer locations. This role often involves working closely with other members of the IT department, as well as with end-users and customers.
Career Pathways (both leading to this position and next positions):
To become an IT Support Engineer Assistant, individuals typically need a degree or diploma in computer science, information technology, or a related field, as well as experience or training in computer hardware and software troubleshooting and support. From this position, career pathways can include moving up to a more senior IT support role, such as an IT Support Engineer or IT Support Manager, or transitioning into related roles such as network administration, cybersecurity, or software development.
Job Growth Trend (USA and Global):
Demand for IT Support Engineer Assistants is expected to remain strong, with the U.S. Bureau of Labor Statistics projecting job growth of 8% between 2019 and 2029. This growth is being driven by increasing reliance on technology across all industries and the need for reliable, expert support for that technology. This trend is mirrored globally, as businesses and organizations around the world continue to invest in IT infrastructure and support.Career Satisfaction:
IT Support Engineer Assistant can bring a high level of career satisfaction for those who enjoy problem-solving, troubleshooting, and working with technology. This role provides opportunities to develop technical skills, work with a variety of hardware and software, and interface with users and customers. It is also a role that can lead to advancements, such as becoming a lead IT Support Engineer or pursuing additional certifications in specific technologies.
Related Job Positions:
Some related job positions to IT Support Engineer Assistant include:
- IT Support Engineer
- Helpdesk Support Specialist
- Technical Support Analyst
- Desktop Support Technician
- Network Support Engineer
Connected People:
IT Support Engineer Assistant would be interacting with a variety of people, such as:
- End-users/customers who need technical assistance
- IT Support Engineers and other IT professionals
- Managers and supervisors who oversee IT operations
- Software and hardware vendors who provide technical support and solutions
Average Salary:
The average salary for an IT Support Engineer Assistant varies by location. Here are some averages from the following countries:
- USA: $41,600 per year
- UK: £21,500 per year
- Germany: €35,800 per year
- India: ₹257,500 per year
- Brazil: R$45,800 per year
Benefits Package:
The benefits package for an IT Support Engineer Assistant can vary depending on the employer. Benefits that may be offered include:
- Health insurance
- Retirement plans (401k or pension)
- Paid time off (vacation, sick leave, holidays)
- Flexible schedules
- Career development programs and training opportunities
Schedule and Hours Required:
IT Support Engineer Assistant positions can require working various schedules, including weekends, evenings, holidays, and on-call hours. The number of hours worked can also vary depending on business needs and workload. Some positions may offer flexibility in scheduling or the ability to work from home.Level of Autonomy:
In this role, IT Support Engineer Assistant typically works under the supervision of an IT support engineer or senior IT professional. They are expected to follow standard operating procedures and protocols while performing their job responsibilities. However, they may be required to work independently on smaller projects or tasks assigned to them by their supervisor.
Opportunities for Professional Development and Advancement:
IT Support Engineer Assistant role provides opportunities for professional development and advancement in the IT industry. With experience and education, they can progress into senior IT support engineer roles or other technical positions. They can also enroll in various training programs and certification courses to enhance their skills and knowledge.
Specialized Skills or Knowledge Required:
IT Support Engineer Assistant should have a good understanding of basic computer hardware and software systems. Additionally, they should have excellent problem-solving skills, attention to detail, and strong communication skills to help them provide excellent customer support.
Physical Demands:
The role of an IT Support Engineer Assistant is primarily a desk job, and there are no significant physical demands. However, they may need to lift and move computer and networking equipment from time to time. Therefore, they should be physically fit and able to lift/carry moderate weight computer equipment.
Tools and Technologies Used:
An IT Support Engineer Assistant typically works with a variety of tools, including remote support software such as TeamViewer, network diagnostic tools, and troubleshooting utilities. They also use various types of hardware, including servers, desktop computers, laptops, and different computer peripherals such as printers, scanners, and routers. They should have an excellent understanding of different operating systems such as Windows, MacOS, and different applications like Microsoft Office, Adobe, and antivirus software.Work Style:
As an IT Support Engineer Assistant, you will need to have a detail-oriented work style. You will be responsible for identifying and resolving technical issues, so you should be comfortable with analyzing data and troubleshooting problems. You should also be able to work independently while remaining responsive to the needs of your team and clients.
Working Conditions:
IT Support Engineer Assistants work primarily in office settings. However, you may be required to work in a variety of settings, such as client locations or data centers. You may also be required to work outside normal business hours to resolve critical technical issues.
Team Size and Structure:
As an IT Support Engineer Assistant, you will work as part of a team that includes IT Support Engineers and other technical staff. The size of the team will vary depending on the organization and department in which you work. In smaller organizations, you may be the sole IT Support Engineer Assistant, whereas, in larger organizations, you may be one of many.
Collaboration and Communication Requirements:
IT Support Engineer Assistants need to have excellent communication skills, as they often need to troubleshoot technical issues remotely or over the phone with clients. Additionally, as part of a larger team, you will need to work collaboratively with your colleagues and provide regular updates to your supervisor.
Cultural Fit and Company Values:
IT Support Engineer Assistants should be professional, customer-focused, and committed to delivering high-quality support to clients. You should be comfortable working in a fast-paced environment and be adaptable to changing priorities. The values of the company and team you work for should align with your own values and work ethic.
Overview/Summary of the role:
The IT Support Engineer Assistant provides assistance and support to the IT Support Engineer in ensuring that technological systems and equipment are running smoothly. They are responsible for offering technical assistance on IT-related issues and resolving any hardware or software problems that end-users encounter.
Responsibilities and Duties:
• Provide technical support and assistance to employees and end-users regarding computer systems, hardware, and software.
• Troubleshoot hardware and software problems and liaise with users and the IT Support Engineer to resolve them.
• Configure and manage hardware devices such as printers, scanners, and other peripherals.
• Install and maintain software applications, updates, and patches.
• Assist with the deployment of new hardware and software installations.
• Back up and restore data in line with established procedures.
• Maintain an inventory of IT assets including hardware and software licenses.
• Assist with network administration duties such as creating and deleting user accounts.
• Create and maintain IT-related documentation and manuals.
Qualifications and Skills:
Hard skills:
• Proven experience in providing IT support and troubleshooting.
• Knowledge of hardware and software applications.
• Knowledge of networking, security, and backup procedures.
• Familiarity with Microsoft Windows operating systems and Microsoft Office software.
• Ability to perform routine hardware repairs and maintenance.
Soft skills:
• Excellent communication skills.
• Strong troubleshooting and problem-solving skills.
• Ability to work alone or with a team.
• Attention to detail.
• Ability to manage time effectively.
Education and Experience:
Required:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 1-2 years’ experience in an IT support role.
Preferred:
• Certifications in CompTIA A+, CompTIA Network+, or Microsoft Certified Systems Administrator (MCSA).
• Experience in network administration.
• Familiarity with cloud computing and virtualization.Licensing (if applicable):
Generally, IT Support Engineer Assistants do not require any specific licenses or certifications. However, certain companies or organizations may have their own requirements for certifications or licensing in specific areas of technology or software.
Typical Employers:
IT Support Engineer Assistants can work for a wide range of companies and organizations, including businesses of all sizes, government agencies, educational institutions, and non-profit organizations. They can also work in various industries, including healthcare, finance, manufacturing, and more.
Work Environment:
IT Support Engineer Assistants typically work in an office setting, although some may be required to work on site at client or customer locations. This role often involves working closely with other members of the IT department, as well as with end-users and customers.
Career Pathways (both leading to this position and next positions):
To become an IT Support Engineer Assistant, individuals typically need a degree or diploma in computer science, information technology, or a related field, as well as experience or training in computer hardware and software troubleshooting and support. From this position, career pathways can include moving up to a more senior IT support role, such as an IT Support Engineer or IT Support Manager, or transitioning into related roles such as network administration, cybersecurity, or software development.
Job Growth Trend (USA and Global):
Demand for IT Support Engineer Assistants is expected to remain strong, with the U.S. Bureau of Labor Statistics projecting job growth of 8% between 2019 and 2029. This growth is being driven by increasing reliance on technology across all industries and the need for reliable, expert support for that technology. This trend is mirrored globally, as businesses and organizations around the world continue to invest in IT infrastructure and support.Career Satisfaction:
IT Support Engineer Assistant can bring a high level of career satisfaction for those who enjoy problem-solving, troubleshooting, and working with technology. This role provides opportunities to develop technical skills, work with a variety of hardware and software, and interface with users and customers. It is also a role that can lead to advancements, such as becoming a lead IT Support Engineer or pursuing additional certifications in specific technologies.
Related Job Positions:
Some related job positions to IT Support Engineer Assistant include:
- IT Support Engineer
- Helpdesk Support Specialist
- Technical Support Analyst
- Desktop Support Technician
- Network Support Engineer
Connected People:
IT Support Engineer Assistant would be interacting with a variety of people, such as:
- End-users/customers who need technical assistance
- IT Support Engineers and other IT professionals
- Managers and supervisors who oversee IT operations
- Software and hardware vendors who provide technical support and solutions
Average Salary:
The average salary for an IT Support Engineer Assistant varies by location. Here are some averages from the following countries:
- USA: $41,600 per year
- UK: £21,500 per year
- Germany: €35,800 per year
- India: ₹257,500 per year
- Brazil: R$45,800 per year
Benefits Package:
The benefits package for an IT Support Engineer Assistant can vary depending on the employer. Benefits that may be offered include:
- Health insurance
- Retirement plans (401k or pension)
- Paid time off (vacation, sick leave, holidays)
- Flexible schedules
- Career development programs and training opportunities
Schedule and Hours Required:
IT Support Engineer Assistant positions can require working various schedules, including weekends, evenings, holidays, and on-call hours. The number of hours worked can also vary depending on business needs and workload. Some positions may offer flexibility in scheduling or the ability to work from home.Level of Autonomy:
In this role, IT Support Engineer Assistant typically works under the supervision of an IT support engineer or senior IT professional. They are expected to follow standard operating procedures and protocols while performing their job responsibilities. However, they may be required to work independently on smaller projects or tasks assigned to them by their supervisor.
Opportunities for Professional Development and Advancement:
IT Support Engineer Assistant role provides opportunities for professional development and advancement in the IT industry. With experience and education, they can progress into senior IT support engineer roles or other technical positions. They can also enroll in various training programs and certification courses to enhance their skills and knowledge.
Specialized Skills or Knowledge Required:
IT Support Engineer Assistant should have a good understanding of basic computer hardware and software systems. Additionally, they should have excellent problem-solving skills, attention to detail, and strong communication skills to help them provide excellent customer support.
Physical Demands:
The role of an IT Support Engineer Assistant is primarily a desk job, and there are no significant physical demands. However, they may need to lift and move computer and networking equipment from time to time. Therefore, they should be physically fit and able to lift/carry moderate weight computer equipment.
Tools and Technologies Used:
An IT Support Engineer Assistant typically works with a variety of tools, including remote support software such as TeamViewer, network diagnostic tools, and troubleshooting utilities. They also use various types of hardware, including servers, desktop computers, laptops, and different computer peripherals such as printers, scanners, and routers. They should have an excellent understanding of different operating systems such as Windows, MacOS, and different applications like Microsoft Office, Adobe, and antivirus software.Work Style:
As an IT Support Engineer Assistant, you will need to have a detail-oriented work style. You will be responsible for identifying and resolving technical issues, so you should be comfortable with analyzing data and troubleshooting problems. You should also be able to work independently while remaining responsive to the needs of your team and clients.
Working Conditions:
IT Support Engineer Assistants work primarily in office settings. However, you may be required to work in a variety of settings, such as client locations or data centers. You may also be required to work outside normal business hours to resolve critical technical issues.
Team Size and Structure:
As an IT Support Engineer Assistant, you will work as part of a team that includes IT Support Engineers and other technical staff. The size of the team will vary depending on the organization and department in which you work. In smaller organizations, you may be the sole IT Support Engineer Assistant, whereas, in larger organizations, you may be one of many.
Collaboration and Communication Requirements:
IT Support Engineer Assistants need to have excellent communication skills, as they often need to troubleshoot technical issues remotely or over the phone with clients. Additionally, as part of a larger team, you will need to work collaboratively with your colleagues and provide regular updates to your supervisor.
Cultural Fit and Company Values:
IT Support Engineer Assistants should be professional, customer-focused, and committed to delivering high-quality support to clients. You should be comfortable working in a fast-paced environment and be adaptable to changing priorities. The values of the company and team you work for should align with your own values and work ethic.