Job description Deli Assistant - Sligo Junction Mace/Top Oil Collooney Job Specification MAIN PURPOSE OF POSITION: To operate within the fresh foods department efficiently, effectively and hygienically to ensure customer satisfaction at all times with the highest standards of service and products. CUSTOMER CARE • To serve, communicate and interact with customers in a friendly and efficient manner providing the highest standard of customer care • Assist customers with any queries regarding fresh food department products • To deal with customer complaints in a professional and pleasant way and refer to the department manager / store management where appropriate OPERATIONAL & STORE PRESENTATION • To prepare and serve high quality fresh food products in line with department requirements • Ensure merchandising and product presentation is of the highest standard at all times, adhering to department planograms as advised • Prepare customer orders in a timely, cost-effective and efficient manner • To be familiar with and implement fresh food offerings and promotions • Ensure fresh food equipment, service and storage areas are maintained to the required level of hygiene and that cleaning is carried out as per the documented programme • Practice careful stock handling so as to minimise product waste • Adhere to the department portion control policy • Assist with stock-taking as directed by your manager • Washing dishes and equipment and cleaning tables, seating and the floor FOOD SAFETY • Monitor and record critical food safety information and maintain necessary HACCP documentation • Comply with all current food safety regulations & control systems ensuring products are stored, cooked and served in accordance with the BWG Food Safety Manual • Comply with allergen information requirements including labelling and display of prepack and loose products in the department • Contribute towards the department achieving symbol group awards through the store standards programme • Cooperate and provide information as requested by external auditors visiting the premises. GENERAL · To work collaboratively with management and all store employees in achieving department & store objectives • To take responsibility for your health & safety and that of your colleagues and customers, and to take action to reduce risks and hazards · To undertake other additional duties as may be assigned by management · To participate in and complete all necessary training for the role as identified by management PERSON SPECIFICATION The ideal candidate will possess the following attributes • Previous experience in fresh food/deli department would be beneficial • Knowledge in food safety, hygiene and HACCP would be beneficial • Customer driven with great communication and interpersonal skills • Hard-working and flexible, with the ability to work both as part of a team and on own initiative • Professional & polite manner is essential • Committed to continually improving department standards with an attention to detail • Committed to delivering great customer experiences in a busy environment • Enjoys working in a fast paced team environment and with a willingness to embrace new challenges Job Type: Full-time Pay: €13.00-€14.00 per hour Benefits: • Employee discount • On-site parking Schedule: • 8 hour shift • Monday to Friday • Weekend availability Work Location: In person