Make this summer an Aqua Park Summer! This is a fantastic opportunity if you are looking to gain new skills, work outdoors, and be part of a fun, driven and enthusiastic team! Staff social events, incentive schemes, discounted watersports equipment and discounted Aqua Park tickets is just a taste of the fantastic summer experience on offer! We are open to receiving applications from all those who have managed people. Previous incumbents include Teachers, Paramedics, Police Officers, Ex-Forces, Warehouse Managers… we are open to all! The Role at a Glance: Customer Experience / Shift Ops Manager (Duty Manager) The Aqua Park Lakeside, Gray’s Essex, RM20 £14.60 to £15.80 per day, depending upon skills and experience Plus Family and Friends Sessions on the Aqua Park, Participation in a Performance-Based End of Season Bonus Scheme, Pension, Discounts on Water Sports Clothing, Summer Social Events with Team Members Reporting to: Site Manager Temporary Summer Contract - Both Full Time and Part Time Hours Available Values: Adventure, Respect, Inclusivity, Safety, Enjoyment, Camaraderie Company:The UK’s Most Ultimate Water Parks This is a Fixed Term Contract for the Summer Season from 14th April until the 21st September. Start dates can range between 14th April - 3rd May. Flexibility for the start and end of your contract will be considered. Who we are: We are the UK's most excitingAqua Park operator featuring the largest collection of bespoke big impact water obstacles, where customers can climb, bounce, slide and splash their way around the course, having fun with friends and family. We have a very strong safety culture. We are industry leaders, instrumental in creating theAquaparks Steering Group in the UK. This is a safety and best practice forum for operators in the UK and Northern Ireland. This is a family run business, where we fully train and develop people to undertake their roles. About the Role: Day to Day: + Acting as a first point of call for both employees and customers to resolve day to day issues onsite + Working in reception and jumping onto the tills at high volume times + Using your initiative to ensure the smooth running of the park + Supervising the customer service and sales team + Ensuring that the team offers all of our products toour customers + Managing the Lifeguarding team, ensuring that customer safety is our first priority + Ensuring that at all times employees are following our Normal Operating Procedures + Delivering on the spot coaching to team members and escalating any issues + Ensuring employees clock in andclock out, as scheduled, for their shifts + Ensuring inspections of equipment and facilities are accurately carried out and recorded + Ensuring that First Aid forms are accurately completed and maintaining supplies of First Aid equipment onsite + Providing Lifeguard cover, for very short periodsof time as required + Ensuring that all the daily tasks are being completed by the team + Opening up and closing the site About You: Essential: + A degree, such as Sports Management/Leisure/Tourism/Events Management or Instructor qualifications or a minimum of 3 years’ work experience, ideally in leisure, lifeguarding, customer service, membership sales, hospitality or managing teams of people + A genuine love of the outdoors and/or active outdoor hobbies + Experience of supervising others + Delivered training and coaching to new employees + Customer service and/or sales experience+ If you do not currently hold a lifeguard qualification then you will need to be prepared to undergo Lifeguard training, this requires you to be confident in the water and able to swim 400 metres with a sense of urgency Desirable: + Experience managing an online booking system + Experience planning employee rotas and shifts + NPLQ National Pool Lifeguard, OWL Open Water Lifeguard, NBLQ National Beach Lifeguard + Instructor/Coaching qualifications + FAW First Aid at Work + Swim Teacher qualifications + STA + Swim England What’s On Offer: + End of season bonus + Summer Social events with team members + Family and Friends sessions on the Aqua Park + Discounts on Water Sports Clothing + Employee Reward Scheme with Love2shop Vouchers + Pension Scheme Other information: + You will need to undergo a DBS check, or enable us to re-check you online, if you are already registered with the update service + You need to have the right to work in the UK + You must provide details of two referees You may have worked in the following capacities: Leisure Duty Manager, Fitness Duty Manager, Gym Duty Manager, Soft Play Duty Manager, Leisure Centre Customer Services, Water Sports Manager, Lifeguard, Swim Centre Customer Service, Aquapark Customer Services, Swimming Pool Manager, Swim Teacher, Dive Leader, Leisure Assistant, Leisure Manager. Interested? Apply here for a fast-track path to the Hiring Manager Application notice... We take your privacy seriously. When youapply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect we may contact you by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy&Notice on our website for further details. If you have any pre-application questions please contact us first quoting the job title&ref. Good luck, Team RR.