Senior HR Consultant Cork or Loughborough - Hybrid We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.?? Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you?? We offer a flexible, hybrid working environment where you can balance work and life while maintaining a strong office team-based culture. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.? On top of a competitive salary, our standard 25 days holiday (which goes up the longer you're with us), and a matched pension scheme, you'll also be able to choose from a range of benefits to suit you. We're an organisation that likes to give back, so you'll also have one charity day allocated to support a cause that matters to you. ??? Day-to-day, you will:• Install and upgrade the Access Software, using Access Implementation Methodology, for new and existing customers, including delivery of training on all aspects of the Software product set • Recommend and define process improvements and industry best practices for customers to ensure they maximise the benefits of our solutions • Be commercially aware to identify additional sales / upgrade opportunities when dealing with customers • Write and present clear concise content to all levels of customers and colleagues in ways that support problem solving and planning • Communicate with customers appropriately and manage customer expectations to ensure that the customer implementation is a success, measured by NPS As a well-rounded Senior HR Consultant, your Skills and Experiences likely include: • Previous experience in a customer facing consultancy / training / implementation role within a software organisation • Knowledge of Microsoft office applications is a requirement. Experience of SQL is desirable but not essential • Ability to operate in the framework of autonomous working and working in a close-knit team • Strong Interpersonal and Communication skills (Customer-Centred) • Good time management skills with the ability to adjust to change in priorities • Troubleshooting, diagnosis and problem-solving skills What are we all about?? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than?100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us! We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.