Quality Assurance Engineer Intern Interview Questions

Interviewer: Hello, thank you for coming in to interview for the Quality Assurance Engineer Intern position. Can you please introduce yourself and why you're interested in this position?

Candidate: Hello, my name is Jane and I am currently a computer science student. I am interested in this position because I believe it will provide me with invaluable experience in quality assurance testing, as well as allow me to further develop my programming skills.

Interviewer: Can you explain what experience you have with software testing?

Candidate: I have experience manually testing software by creating test cases, reporting bugs, and verifying fixes. I am also familiar with using automated testing tools such as Selenium and JMeter.

Interviewer: What is your experience with Agile development and how do you see quality assurance fitting into that process?

Candidate: I have worked in Agile development teams before and understand the importance of continually testing and assessing software quality throughout the development cycle. I believe that quality assurance should be integrated into every step of the process in order to catch defects early on and ensure that the end product meets the needs of the customer.

Interviewer: How do you approach testing software that has a large number of features and functionalities?

Candidate: I would prioritize testing the most critical features of the software first and then move onto less important ones. I would also ask for input from the development team to identify the most frequently used features and make sure those are thoroughly tested.

Interviewer: What would you do if you found a critical bug in the software just before it was going to be released?

Candidate: If I found a critical bug, I would report it immediately to the development team and work with them to determine the most effective solution. If it was impossible to fix the bug before the release, I would recommend postponing the release to ensure that the software is of high quality.

Interviewer: How do you ensure that the software you are testing meets the requirements and specifications?

Candidate: I review the requirements and specifications thoroughly and create test cases based on them. I also keep communication open with the development team to clarify any questions I have about the requirements.

Interviewer: How do you handle the situation when you are given poorly defined requirements?

Candidate: I would communicate with the project manager or development team and ask for clarification on the requirements. If necessary, I would suggest working with the stakeholders to better define the requirements to ensure that the end product meets their needs.

Interviewer: How do you manage your workload and prioritize testing tasks?

Candidate: I create a testing plan and prioritize tasks based on their importance and deadline. I also make sure to communicate with the development team to understand their priorities and deadlines.

Interviewer: Can you tell us about a time when you had to work with a difficult team member or client and how you handled it?

Candidate: In a group project, I had a team member who was not contributing their fair share of the work. I addressed the issue with them and offered my assistance. When they continued to be unresponsive, I brought the issue to the attention of the project manager, who helped resolve the situation.

Interviewer: How do you stay up-to-date on the latest testing tools and technologies?

Candidate: I read industry blogs, attend webinars and conferences, and network with other professionals in my field.

Interviewer: Can you explain what the term "test coverage" means and how it relates to software testing?

Candidate: Test coverage refers to the percentage of the software that is being tested. The goal is to ensure that all critical features of the software are thoroughly tested to minimize the risk of defects.

Interviewer: Can you explain the difference between functional and non-functional testing?

Candidate: Functional testing verifies that the software meets its intended functionality, while non-functional testing verifies the software's performance, security, and usability.

Interviewer: How do you approach testing software for different platforms and devices?

Candidate: I would create test cases specific to each platform or device and ensure that they are thoroughly tested. I would also use automated testing tools to streamline the process.

Interviewer: Can you give an example of a time when you identified a bug and recommended a solution that was implemented?

Candidate: In a previous internship, I identified a bug in the software that was causing slow loading times. I recommended using a content delivery network to offload some of the server load and improve performance. The development team implemented my recommendation and it successfully resolved the issue.

Interviewer: Finally, do you have any questions for us?

Candidate: Yes, can you tell me what the exact responsibilities of the Quality Assurance Engineer Intern would be and how they would work with the development team?

Scenario Questions

1. Scenario: A user is reporting that they are unable to complete a purchase on our website. What steps would you take to troubleshoot and resolve the issue?

Candidate Answer: First, I would thank the user for reporting the issue and ask for specific details on the error message or problem they are experiencing. Then, I would replicate the issue on my end and gather any relevant data or logs. From there, I would try to isolate the issue and identify any potential root causes. Once the issue is identified, I would work with the development team to implement a fix and ensure that it is properly tested before deployment.

2. Scenario: A customer is reporting that a product they received was damaged during shipping. What steps would you take to address and resolve the issue?

Candidate Answer: First, I would apologize to the customer and ask for specific details on the damage they are seeing. Then, I would gather any relevant order information and work with the shipping carrier to investigate the issue. If the damage is confirmed, I would work with the customer to offer a replacement or refund and ensure that any necessary adjustments are made to our shipping processes to prevent similar issues in the future.

3. Scenario: A new feature has been added to our website and it appears to be causing some unexpected behavior. What steps would you take to identify and resolve the issue?

Candidate Answer: First, I would gather information on the specific behavior that is being observed and any relevant data or logs. Then, I would work with the development team to isolate the issue and determine its root cause. Once the issue is identified, I would work with the team to implement a fix and ensure that it is properly tested before deployment. I would also work with other stakeholders such as product managers and customer service to communicate the issue and any potential impact to our users.

4. Scenario: A user reports that a feature on our mobile app is not working properly. What steps would you take to investigate and resolve the issue?

Candidate Answer: First, I would thank the user for reporting the issue and gather specific details on the behavior they are observing. Then, I would try to replicate the issue on my end and gather any relevant data or logs. If the issue is confirmed, I would work with the development team to identify and fix the root cause. Once the fix is implemented, I would ensure that it is properly tested before deployment and communicate the solution to the user.

5. Scenario: A user has reported that they are experiencing slow load times on our website. What steps would you take to investigate and improve the site's performance?

Candidate Answer: First, I would thank the user for reporting the issue and gather specific details on the pages or actions that are experiencing slow load times. Then, I would gather any relevant performance data or logs and use tools such as load testing to simulate traffic and identify any bottlenecks or performance issues. Once the root cause is identified, I would work with the development team to implement any necessary fixes or optimizations and ensure that the changes have improved the site's performance.