Technical Training Analyst - Coaching (Noida, UP, IN)
Uttar Pradesh 5 hours ago
Job Description
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Technical Training Analyst - Coaching to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
The Service Desk Trainer is responsible for the development and delivery of technical training courses to external clients. Interacts with client and functional organizations to identify content needs of courses. Curriculum content includes, but is not limited to, client hardware and software, enterprise server and software products/solutions, enterprise storage solutions/products, data networking solutions/products and IT management techniques and strategies. Trainers will utilize stand-up teaching and presentation skills, visual and audio equipment and courseware resources to deliver the training.
Role Responsibilities
• Learns how to design and edits basic e-learning, virtual, blended and classroom curriculum.
• Assists with revising and maintaining curricula and training materials.
• Consults with team members to ensure produced training meets current needs to support learning outcomes.
• Conceptualizes and creates graphical images, flow charts, and diagrams to support training curriculum.
• Learns the process of designing and/or developing basic curriculum.
• Delivers basic e-learning, web-based, and classroom curriculum.
• Delivers course materials within a strict yet ever changing timeline set by the business units.
• Designs, develops, and edits course materials within a strict yet ever changing timeline set by the business units.
`Design and deliver training programs for new and existing helpdesk staff, including classroom and on-the-job training
Develop training materials, such as handbooks, job aids, and presentations, to support the learning experience
Assess training needs and develop training plans to meet those needs
Work with team members to identify areas of improvement and provide coaching and feedback to help them improve their skills
Evaluate the effectiveness of training programs and make necessary modifications to enhance the learning experience
Maintain records of training activities and employee progress to ensure the continued success of the helpdesk team
Keep up-to-date with industry trends and best practices in training and make recommendations for improving the training program
• Strong class presentation, facilitation, and management skills.
• Working knowledge of and capability on NTT DATA’s supported software, systems, and components.
• Ability to communicate clearly at all organizational levels.
• ITIL V4 knowledge & CompTIA A+ is a plus.
• Ability to multi-task in a dynITILamic environment.
• Ability to take ownership of challenging tasks.
• Curiosity & focus on developing.
Bachelor's degree in education, instructional design, or a related field
3+ years of experience in designing and delivering training programs, preferably in a helpdesk or technical support environment
Excellent written and verbal communication skills
Strong organizational and project management skills
Ability to work independently and as part of a team
Strong attention to detail and accuracy
Experience using learning management systems (LMS) and other training tools is preferred
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
Helpdesk Associate - Technical Troubleshooting (Bangalore, KA, IN)
Bangalore, Karnataka 4 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Associate -...
Solution Architect-Core Banking (Noida, UP, IN)
Uttar Pradesh 4 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Solution Architect-Core...
Technical Training Analyst - Coaching (Noida, UP, IN)
Uttar Pradesh 4 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Training...
Digital Engineering Sr. Engineer (Pune, MH, IN)
Pune, Maharashtra 4 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Digital Engineering Sr....
F&A Operations Processing Senior Rep. (Noida, UP, IN)
India 4 hours ago
Analyze and execute the Business Banking Loan process by understanding Standard operating Procedures. Interpret the request received related to Business Banking loan processing and capture the information into appropriate application. Adhere to all...
Java Developer (Pune, MH, IN)
Pune, Maharashtra 4 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Java Developer to join...
F&A Operations Processing Senior Assoc. (Chennai, TN, IN)
Chennai, Tamil Nadu 5 hours ago
Analyze and execute the KYC/CDD process by understanding Standard operating Procedures Interpret documents related to KYC operations and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes...
F&A Operations Processing Associate (Chennai, TN, IN)
Chennai, Tamil Nadu 5 hours ago
Analyze and execute the KYC/CDD process by understanding Standard operating Procedures Interpret documents related to KYC operations and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes...
F&A Operations Processing Associate (Chennai, TN, IN)
Chennai, Tamil Nadu 5 hours ago
Analyze and execute the KYC/CDD process by understanding Standard operating Procedures Interpret documents related to KYC operations and capture the information into appropriate application Adhere to all appropriate and agreed standardized processes...
Security-SIEM-Securonix - Security Analysis Senior Specialist (Noida, UP, IN)
Uttar Pradesh 5 hours ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Security-SIEM-Securonix...