NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Network Security Advisor - -EndPoint, Zscaler to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Roles and Responsibilities: Identify, troubleshoot and fix web access and remote access issues for user and build new solution based on the requirement of client. - Provide continuous 24/7 monitoring and support for Cloudflare Tunnel and WARP connector systems. - Handle first-level incident resolution and escalate complex issues according to established protocols. - Manage incidents through ITSM tool in compliance with the client’s operational policies. - Conduct periodic and emergency maintenance as required, adhering to the client’s scheduling and change management procedures. - Update operational procedures and configuration documentation regularly. - Assist in diagnosing and resolving user connectivity issues to internal resources, providing initial troubleshooting and analysis. Strong understanding of TCP, UDP, SSL protocols and ability to troubleshoot using command line tools and network packet analyzer like wireshark. 5+ years of customer-facing technical support experience for Cloudflare remote access and Secure Web Gateway (SWG). Extensive experience troubleshooting DNS and networking-related issues. Experience working in a support role where one has thrived every time you resolved a ticket. Strong communication skills that allow you to be a bridge between customers and the engineering team. Good English language skills (spoken and written) Primary Skills set: Cloudflare Zero Trust Network Access (ZTNA), Cloudflare Secure Web Gateway (SWG), Magic WAN, Magic Firewall, Remote Browser Isolation (RBI), Data Loss Prevention (DLP), Cisco firewall and routing experience. Secondary Skills set: Zscaler Internet Access (ZIA) and Zscaler Private Access (ZPA), Cisco AnyConnect, Cisco Umbrella, Content Filtering, Bluecoat Proxy NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.