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(IND-Ranchi) Engine Field Service Technician - Level III

Ranchi, Jharkhand 1 month ago

Job Description

**DESCRIPTION** **Job Summary:** A technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites, ensuring prompt resolution of issues and maintaining productive customer relations. **Key Responsibilities:** + Establish and develop productive relationships with customers to address their needs promptly and efficiently. + Utilize specialized tools and adhere to documented procedures to diagnose and complete complex repairs on-site. + Conduct preventive maintenance activities per schedules and standards on engines and related components in the field. + Escalate unresolved technical issues to product specialists or supervisors as needed. + Coach and mentor technicians/apprentices by sharing knowledge, reviewing repair plans, and offering guidance. + Complete all required documentation, including service worksheets, timesheets, warranty claims, and quality records. + Identify opportunities for additional sales and services with customers. + Maintain the service vehicle and tools in clean and operational condition. + Ensure compliance with all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting issues to site management and supervisors. **RESPONSIBILITIES** **Competencies:** + **Technical Expertise:** + Diagnostics Application: Troubleshoot engine issues using guided workflows, tools, and software. + Electronic Service Tool Application: Utilize hardware/software tools for service events and interpret diagnostic results. + Engine Systems Interactions: Analyze and diagnose interactions between electrical and mechanical systems. + Product Repair and Maintenance: Repair and maintain engines using tools and guidelines efficiently. + Service Documentation: Accurately document customer, equipment, and technical information. + Technical Escalation: Escalate and document technical issues for higher-level expertise when needed. + **Core Competencies:** + Communicates effectively. + Customer-focused and relationship-driven. + Develops talent by mentoring and coaching. + Manages complexity and conflict with a solutions-oriented mindset. + Demonstrates proactive health and safety behaviors. + Values diverse perspectives and cultures. **Qualifications:** + **Education:** + Apprentice-trained Engine Technician (Preferred). + Vocational diploma from a relevant technical institution. + **Licenses/Certifications:** + Locally valid driving permit. + Licensing may be required for compliance with export controls or sanctions regulations. **Experience:** + Significant field service work experience. + Expert-level knowledge of engine products. + Customer service experience. + Proven ability to provide technical advice and mentoring to junior technicians (preferred). **QUALIFICATIONS** **Skills:** + Relationship-building with key customers. + Enhancement of preventive maintenance quality under CAMC. + Predictive maintenance analysis and support strategy creation. + SLA compliance with 100% adherence to preventive maintenance and breakdown resolution. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2409821 **Relocation Package** Yes

Accountant, Assoc (Bangalore, KA, IN, 560103)

Bangalore, Karnataka 1 day ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...

Accountant, Assoc (Bangalore, KA, IN, 560103)

Bangalore, Karnataka 1 day ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...

(IND-Phaltan) IT Support Associate - Level III

India 1 day ago
**DESCRIPTION** **Job Summary:** With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing...

(IND-Kolkata) Sales Operations Coordinator - Level III

Kolkata, West Bengal 1 day ago
**DESCRIPTION** **Key Responsibilities:** Reporting: Consolidates and distributes repetitive sales reports, creates ad-hoc sales reports under limited supervision. Revises templates, consolidates data from others, provides as forecasting input under...

(IND-Phaltan) Technical Trainer Instructor - Senior

India 1 day ago
**DESCRIPTION** Key Responsibilities: + Forecast training demand and develop plans to address business needs. + Train and provide technical support to technicians and service personnel on products, policies, systems, and tools. + Develop expertise...

(IND-Pune) Structural and Dynamic Systems Engineer - Analytical

Pune, Maharashtra 1 day ago
**DESCRIPTION** GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/) **Job Summary:** This entry level/early career professional, applied science position conducts numerical computations via third party and in-house tools to determine...

(IND-Pune) IT Developer

Pune, Maharashtra 1 day ago
**DESCRIPTION** **Job Summary:** Responsible for developing software programs per technical specifications following programming standards and procedures, performing testing, executing program modifications, and responding to problems by diagnosing...

(IND-Phaltan) Manufacturing Engineer

India 1 day ago
**DESCRIPTION** Contributes to the planning, designing, purchasing, and implementation of changes to the manufacturing equipment and systems while contributing to teams. This role is responsible for developing manufacturing processes for the Cylinder...

SAP FICO Functional Consultant (Hyderabad, TG, IN)

Hyderabad, Andhra Pradesh 1 day ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP FICO Functional...

Cloud Delivery Lead (10 yrs -15 yrs) (Bangalore, IN, 560103)

Bangalore, Karnataka 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...