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(IND-Ranchi) Engine Field Service Technician - Level III

Ranchi, Jharkhand 1+ months ago

Job Description

**DESCRIPTION** **Job Summary:** A technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites, ensuring prompt resolution of issues and maintaining productive customer relations. **Key Responsibilities:** + Establish and develop productive relationships with customers to address their needs promptly and efficiently. + Utilize specialized tools and adhere to documented procedures to diagnose and complete complex repairs on-site. + Conduct preventive maintenance activities per schedules and standards on engines and related components in the field. + Escalate unresolved technical issues to product specialists or supervisors as needed. + Coach and mentor technicians/apprentices by sharing knowledge, reviewing repair plans, and offering guidance. + Complete all required documentation, including service worksheets, timesheets, warranty claims, and quality records. + Identify opportunities for additional sales and services with customers. + Maintain the service vehicle and tools in clean and operational condition. + Ensure compliance with all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting issues to site management and supervisors. **RESPONSIBILITIES** **Competencies:** + **Technical Expertise:** + Diagnostics Application: Troubleshoot engine issues using guided workflows, tools, and software. + Electronic Service Tool Application: Utilize hardware/software tools for service events and interpret diagnostic results. + Engine Systems Interactions: Analyze and diagnose interactions between electrical and mechanical systems. + Product Repair and Maintenance: Repair and maintain engines using tools and guidelines efficiently. + Service Documentation: Accurately document customer, equipment, and technical information. + Technical Escalation: Escalate and document technical issues for higher-level expertise when needed. + **Core Competencies:** + Communicates effectively. + Customer-focused and relationship-driven. + Develops talent by mentoring and coaching. + Manages complexity and conflict with a solutions-oriented mindset. + Demonstrates proactive health and safety behaviors. + Values diverse perspectives and cultures. **Qualifications:** + **Education:** + Apprentice-trained Engine Technician (Preferred). + Vocational diploma from a relevant technical institution. + **Licenses/Certifications:** + Locally valid driving permit. + Licensing may be required for compliance with export controls or sanctions regulations. **Experience:** + Significant field service work experience. + Expert-level knowledge of engine products. + Customer service experience. + Proven ability to provide technical advice and mentoring to junior technicians (preferred). **QUALIFICATIONS** **Skills:** + Relationship-building with key customers. + Enhancement of preventive maintenance quality under CAMC. + Predictive maintenance analysis and support strategy creation. + SLA compliance with 100% adherence to preventive maintenance and breakdown resolution. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2409821 **Relocation Package** Yes

Senior Specialist- Basis/HANA | Outage handling | 8+ y (Bangalore, Pune, Gurugram) (Bangalore, IN, 560066)

Bangalore, Karnataka 2 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...

Database Developer- C/C++ (3-8 yrs.) (Pune, IN, 411014)

Pune, Maharashtra 3 hours ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...

Senior Process Engineer 4 1 1 (Pune, MH, IN, 411001)

Pune, Maharashtra 9 hours ago
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than...

Senior Process Engineer 4 1 (Pune, MH, IN, 411001)

Pune, Maharashtra 10 hours ago
The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than...

(IND-Jaipur) Sales Operations Coordinator - Level III

Jaipur, Rajasthan 19 hours ago
**DESCRIPTION** **Key Responsibilities:** Reporting: Consolidates and distributes repetitive sales reports, creates ad-hoc sales reports under limited supervision. Revises templates, consolidates data from others, provides as forecasting input under...

(IND-Pune) Systems Engineer

Pune, Maharashtra 20 hours ago
**DESCRIPTION** **Key Responsibilities:** + **Model Development:** Develop and maintain high-fidelity **engine and vehicle system models** using MATLAB Simulink to simulate and analyze the performance and behavior of various subsystems. +...

(IND-Phaltan) Site Quality Leader

India 2 days ago
**DESCRIPTION** The **Site Quality Leader** is responsible for driving quality excellence at our new India Engine Business manufacturing facility in Phaltan. This role manages plant-level quality operations, ensures compliance with global standards,...

(IND-Pune) Systems Simulation Engineer

Pune, Maharashtra 2 days ago
**DESCRIPTION** **Key Responsibilities:** + **Model Development:** Develop and maintain high-fidelity **engine and vehicle system models** using MATLAB Simulink to simulate and analyze the performance and behavior of various subsystems. +...

(IND-Noida) Customer Service Operations Support Administrator

India 3 days ago
Join the Pearson VUE Mindhub Customer Service team where we are dedicated to helping support customers throughout their ordering process. If you are looking to work with a company that cares about its employees, including the importance of work-life...

(IND-Pune) Electronic Systems Product Specialist

Pune, Maharashtra 4 days ago
**DESCRIPTION** Key Responsibilities: + Investigate electronic application and systems problems, understand causal mechanisms, recommend appropriate actions, own problem resolution, and document results with guidance from more experienced team...