(IND-Ranchi) Engine Field Service Technician - Level III
Ranchi, Jharkhand 1+ months ago
Job Description
**DESCRIPTION**
**Job Summary:**
A technical specialist and primary customer support contact responsible for diagnosing and executing complex repairs on engine products at customer sites, ensuring prompt resolution of issues and maintaining productive customer relations.
**Key Responsibilities:**
+ Establish and develop productive relationships with customers to address their needs promptly and efficiently.
+ Utilize specialized tools and adhere to documented procedures to diagnose and complete complex repairs on-site.
+ Conduct preventive maintenance activities per schedules and standards on engines and related components in the field.
+ Escalate unresolved technical issues to product specialists or supervisors as needed.
+ Coach and mentor technicians/apprentices by sharing knowledge, reviewing repair plans, and offering guidance.
+ Complete all required documentation, including service worksheets, timesheets, warranty claims, and quality records.
+ Identify opportunities for additional sales and services with customers.
+ Maintain the service vehicle and tools in clean and operational condition.
+ Ensure compliance with all relevant Health, Safety, and Environmental policies, procedures, and legislation, reporting issues to site management and supervisors.
**RESPONSIBILITIES**
**Competencies:**
+ **Technical Expertise:**
+ Diagnostics Application: Troubleshoot engine issues using guided workflows, tools, and software.
+ Electronic Service Tool Application: Utilize hardware/software tools for service events and interpret diagnostic results.
+ Engine Systems Interactions: Analyze and diagnose interactions between electrical and mechanical systems.
+ Product Repair and Maintenance: Repair and maintain engines using tools and guidelines efficiently.
+ Service Documentation: Accurately document customer, equipment, and technical information.
+ Technical Escalation: Escalate and document technical issues for higher-level expertise when needed.
+ **Core Competencies:**
+ Communicates effectively.
+ Customer-focused and relationship-driven.
+ Develops talent by mentoring and coaching.
+ Manages complexity and conflict with a solutions-oriented mindset.
+ Demonstrates proactive health and safety behaviors.
+ Values diverse perspectives and cultures.
**Qualifications:**
+ **Education:**
+ Apprentice-trained Engine Technician (Preferred).
+ Vocational diploma from a relevant technical institution.
+ **Licenses/Certifications:**
+ Locally valid driving permit.
+ Licensing may be required for compliance with export controls or sanctions regulations.
**Experience:**
+ Significant field service work experience.
+ Expert-level knowledge of engine products.
+ Customer service experience.
+ Proven ability to provide technical advice and mentoring to junior technicians (preferred).
**QUALIFICATIONS**
**Skills:**
+ Relationship-building with key customers.
+ Enhancement of preventive maintenance quality under CAMC.
+ Predictive maintenance analysis and support strategy creation.
+ SLA compliance with 100% adherence to preventive maintenance and breakdown resolution.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Technician
**ReqID** 2409821
**Relocation Package** Yes
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