**DESCRIPTION** **Key Responsibilities:** + Assist with the installation of software and resolve licensing/access control issues. + Resolve helpdesk tickets and provide customer support with installations, training, and application support for assigned products. + Support major systems changes and implementations of new hardware and software. + Maintain a mid-level understanding and capability for support of Windows or UNIX operating systems interfaces. + Participate in cross-functional reviews; collect and tabulate metrics; gather data using Six Sigma tools; schedule tracking systems and other process improvement tools. + Take corrective actions based on problem reports and change requests to ensure high-quality software products. + Interface with customers, suppliers, engineers, and other functions. + Assist with the coordination of engineering systems development including planning, scheduling, ordering, and tracking. + Participate in improvement projects. + Participate in self- and team-audits and associated corrective actions. + Perform other duties as required. **RESPONSIBILITIES** **Experience:** + Requires some work experience and intermediate-level knowledge obtained through education, training, or on-the-job experience. **Competencies:** + **Engineering Software Application:** Supports Engineering Software according to instruction or need to enable Engineering users' efficiency. + **Engineering Software Certification:** Certifies Engineering Software according to instruction or need to enable Engineering users' efficiency. + **Engineering Software/Hardware Evaluation:** Evaluates Engineering Software/Hardware according to engineering users' needs to provide CBSIT with guidance for selecting the Engineering tools needed. + **Builds networks:** Effectively building formal and informal relationship networks inside and outside the organization. + **Collaborates:** Building partnerships and working collaboratively with others to meet shared objectives. + **Communicates effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer focus:** Building strong customer relationships and delivering customer-centric solutions. + **Instills trust:** Gaining the confidence and trust of others through honesty, integrity, and authenticity. + **Interpersonal savvy:** Relating openly and comfortably with diverse groups of people. + **Values differences:** Recognizing the value that different perspectives and cultures bring to an organization. **QUALIFICATIONS** **Qualifications:** + Diploma or Degree in Engineering. + Regionally applicable certification or two-year Associates Degree from an accredited college or university in a relevant field of study may be required. + This position may require licensing for compliance with export controls or sanctions regulations. **Skills:** + **Technical Expertise:** Proficient in the use of CGT Windchill, CREO (casting/sheet metal). Aware of AutoCAD software, can read part drawings and create assemblies, drawings in CREO. Aware of GD&T and have good product knowledge. + **Stakeholder Interaction:** Ability to interact with stakeholders, understand the scope of work, and deliver that work within the stated time. + **ASME Standards:** Understanding of ASME Standards for drawings and maintaining good drawing RFT. + **Software Proficiency:** Hands-on experience with Creo, AutoCAD, and Windchill. + **Alternator Product Knowledge:** Understanding of alternator products and their applications. **Job** Engineering **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2407135 **Relocation Package** No