**DESCRIPTION** Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision. + Provide subscription support for INSITE, Fleet Cal, Zap IT, and Service Plus platforms. + Assist North American customers via calls and emails in resolving subscription-related queries. + Handle global customer interactions professionally and efficiently. + Ensure accurate documentation of customer interactions and resolutions. + Troubleshoot basic subscription issues and escalate as needed. + Follow company guidelines and maintain service quality standards. + Conduct research, prepare statistical reports, and address routine information requests. + Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets. + Assist with data collection, data entry, and report generation on various departmental activities. + Prepare documentation for payment of vendors, suppliers, and other third parties as applicable; submit documentation and enter requests for payments into the accounting system. + Respond to inquiries from accounts payable and payees. + Document and maintain departmental policies and procedures. + Participate as a team member on departmental business improvement assignments and projects as needed. + Perform other routine administrative activities as needed per the established procedures of the organization and/or department. **RESPONSIBILITIES** **Qualifications:** + High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. + This position may require licensing for compliance with export controls or sanctions regulations. **Competencies:** + **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization. + **Action Oriented:** Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. + **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. + **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions. + **Ensures Accountability:** Holding self and others accountable to meet commitments. + **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals. + **Data Analytics:** Discovering, interpreting, and communicating qualitative and quantitative data; determining conclusions relying on knowledge of business or functional frameworks; simultaneously applying statistics, data validity, data visualization, and problem-solving approaches to effectively extract meaningful patterns and business insights; presenting conclusions and outcomes that enable data-driven business decisions. + **Data Communication and Visualization:** Constructing a tale of the business problem, root cause, solution options, and opportunities through illustrating data visually, including reports and dashboards. **QUALIFICATIONS** **Skills and Experience:** + Experience in handling global customers via phone and email. + Willingness to work in rotational shifts (5 PM or 8 PM IST). + Strong communication and problem-solving skills. + Ability to manage multiple customer queries effectively. + Prior experience in calling support or a similar role is a plus. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Office **ReqID** 2410561 **Relocation Package** No