(IND-Pune) Contact center representative - Level II - Service
Pune, Maharashtra 1 month ago
Job Description
**DESCRIPTION**
Coordinates documents and gathers and inputs data related to assigned administrative support duties for a team, department, function, or other organizational leader/group. Performs activities under a moderate degree of supervision.
**Key Responsibilities:**
+ **Administrative Support:** Conduct research, prepare statistical reports, and address routine information requests.
+ **Data Management:** Gather, compile, and verify information, entering it accurately into documents such as reports, presentations, or forms, and office systems such as databases or spreadsheets.
+ **Data Collection and Reporting:** Assist with data collection, data entry, and report generation on various departmental activities.
+ **Associate Functions:** Prepare correspondence, receive visitors, arrange conference calls, and schedule meetings.
+ **Inquiries Handling:** Respond to or redirect routine inquiries from external or internal sources about the organization/department, its activities, or processes.
+ **Payment Documentation:** Prepare documentation for payment of vendors, suppliers, and other third parties; submit documentation and enter requests for payments into the accounting system; respond to inquiries from accounts payable and payees.
+ **Policy Documentation:** Document and maintain departmental policies and procedures.
+ **Team Participation:** Participate as a team member on departmental business improvement assignments and projects.
+ **Routine Activities:** Perform other routine administrative activities as needed per the established procedures of the organization and/or department.
**RESPONSIBILITIES**
**Qualifications:**
+ **Education:** High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
+ **Licensing:** This position may require licensing for compliance with export controls or sanctions regulations.
**Competencies:**
+ **Values Differences:** Recognizing the value that different perspectives and cultures bring to an organization.
+ **Action Oriented:** Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
+ **Communicates Effectively:** Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
+ **Customer Focus:** Building strong customer relationships and delivering customer-centric solutions.
+ **Ensures Accountability:** Holding self and others accountable to meet commitments.
+ **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational goals.
+ **Data Analytics:** Discovering, interpreting, and communicating qualitative and quantitative data to determine conclusions and enable data-driven business decisions.
+ **Data Communication and Visualization:** Constructing a narrative of the business problem, root cause, solution options, and opportunities through data visualization, including reports and dashboards.
**QUALIFICATIONS**
**Skills and Experience:**
+ **Product&Service Information:** Intermediate understanding of Cummins products, including engines, power generators, components, marine, and high-horsepower products. Familiarity with diesel engine operation, parts, and warranty support.
+ **Technical Expertise:** Ability to interpret schematics, blueprints, and wiring diagrams. Proficiency in handling and analyzing data.
+ **Customer Support:** Assistance with technical questions and diagnostics for certified Cummins repair locations. Knowledge of logistical concepts and engine familiarization.
+ **Stakeholder Experience:** Experience dealing with US stakeholders is an added advantage.
+ **Shift Flexibility:** Night shift availability (timings may vary as per business requirements).
+ **Communication Skills:** Strong verbal and written communication skills.
**Experience:**
+ Requires some work experience or intermediate-level knowledge obtained through education, training, or on-the-job experience.
**Job** Service
**Organization** Cummins Inc.
**Role Category** Hybrid
**Job Type** Office
**ReqID** 2410632
**Relocation Package** No
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