Job description CLACKAMAS COUNTY CORE VALUES WE ENCOURAGE YOU TO PRINT OR SAVE THIS JOB ANNOUNCEMENT FOR YOUR REFERENCE. IT WILL NOT BE ACCESSIBLE AFTER THE CLOSE DATE. Clackamas County Employees Work To Serve The Public And Enrich Our Community. In That Spirit, We Pledge To Hold Ourselves To These Standards At All Times In Our Interactions With Customers And One Another • Service • Professionalism • Integrity• Respect • Individual accountability • Trust By incorporating these values into our daily routines, we can better serve our customers, ourselves and our projects. We’re always looking to improve. That’s the Clackamas County SPIRIT . Clackamas County Core Values Clackamas County is committed to building a community where people thrive, have a sense of safety, connection, and belonging, so that everyone is honored and celebrated for the richness in diversity they bring. We encourage applicants of diverse backgrounds and lived experience to apply. CLOSE DATE This Job Posting closes at 11:59 p.m. (Pacific Time) on Tuesday, March 18, 2025. Please Note: The application deadline may be extended to expand the pool of qualified candidates. Any recruitment timeline changes will be communicated to all who have initiated an application process or have submitted an application. Pay And Benefits Clackamas County is committed to offering a high-quality benefits package to support employees and their families. Patient Care Liaison (classified As a Human Services Assistant) Annual Pay Range: $52,203.83 - $65,833.47 Hourly Pay Range: $25.097997 - $31.650705 Salary offers will be made within the posted pay range and will be based on a candidate's experience (paid or unpaid) that is directly relevant to the position. Clackamas County proudly offers an attractive compensation and benefits package, including competitive wages, cost-of-living adjustments, merit increases (for eligible employees), and a robust sick and vacation plan for regular status employees. We encourage and support employee health and wellness by offering, health and wellness classes and events, and alternative care benefits, so you can customize your wellness needs to fit your lifestyle. Employee benefits become effective the first of the month following an employee’s date of hire. Attractive benefits package and incentives for employees in regular status positions are detailed below. Generous Paid Time Off Package, Including • 12 hours of vacation accrued per month • Eligible newly hired employees will have the one-time option to frontload their first year of vacation accruals in compliance with EPP 66 - Vacation Leave ! This means you have access to vacation time at time of hire. • 8 hours of sick accrued per month • 10 paid holidays and 1 personal day per year Other Benefits • Membership in the Public Employees Retirement System (PERS)/Oregon Public Service Retirement Plan (OPSRP): • Employer paid 6% PERS retirement contribution (The county currently pays the employee’s share of the retirement contribution.) • OPSRP members get vested after five years of contributions or when they reach age 65 • A Choice of Medical Plans that include chiropractic coverage, alternative care, vision, and prescription drug coverage • A Choice of Dental Plans • Robust EAP and wellness programs, including gym discounts and wellness education classes • Longevity pay • Other retirement Savings Options that allow for additional retirement funds savings, including an option to contribute a portion of employee earnings on a pre or post-tax basis to a 457b Deferred Compensation Plan • A variety of additional optional benefits (see links below for additional information) This is a full time County position represented by the Employees' Association. Employees' Association (EA) Full Time Benefits Learn More About Benefits JOB DETAILS AND QUALIFICATIONS • Are you passionate about helping individuals access the healthcare services they need? • Do you have experience supporting care coordination, patient outreach, or health services administration? • Do you thrive in a collaborative environment, working with patients, providers, and community partners? Clackamas County’s Health Centers Division is seeking a dedicated and experienced Patient Care Liaison to support care coordination, patient outreach, and health services administration. This role is essential in ensuring that community members receive the care and resources they need, improving overall health outcomes. If you are passionate about public health, have strong administrative skills, and enjoy working in a collaborative healthcare setting, we encourage you to apply. Under the supervision of the Population Health Manager, the Patient Care Liaison provides paraprofessional and administrative support for care coordination, case management, and patient advocacy. Responsibilities include conducting client outreach, reviewing eligibility, maintaining patient records, and assisting in health education. This position plays a critical role in supporting population health goals and engaging with stakeholders to enhance service quality. The most competitive candidates will have experience in healthcare administration, patient advocacy, and care coordination. Strong organizational skills, attention to detail, and familiarity with Electronic Health Records (EHR) are highly desirable. A background in community health, social work, or public health is a plus. The ideal candidate will also have excellent communication skills and the ability to collaborate effectively with patients, providers, and community partners. We are a highly engaged and collaborative team passionate about the diverse patients we serve, aligned with the County’s mission. Our clinics are fast-paced, and we take pride in fostering a positive work culture. At Clackamas County Health Centers, we strive to help individuals achieve their optimal health. We believe that engagement and participation in mental health treatment leads to positive outcomes for each person, their chosen families, and the communities they belong to. Candidates with a strong commitment to providing equitable services to the community and supporting Clackamas County’s commitment to equity, inclusion, and diversity are encouraged to apply. Join us in supporting the critical services provided by our Health Centers Division and make a meaningful l impact in your community! Required Minimum Qualifications/ Transferrable Skills:* • Minimum of two (2) years of related experience that would provide the required knowledge and skills to perform the responsibilities of this position • Experience working in a clinical primary care/healthcare setting • Experience with Microsoft Office Suite applications and virtual platforms such as Zoom and Microsoft Teams • Experience using electronic medical records (EMR), such as EPIC or similar systems • Experience maintaining client and/or program records, including confidential and personal information • Experience, knowledge and commitment to serving a diverse population and promoting equity, diversity and inclusion Preferred Special Qualifications/ Transferrable Skills:* • Experience working within the public sector and/or a government agency • Experience conducting patient outreach and engaging individuals in healthcare services • Experience maintaining composure in high-stress situations while working with vulnerable populations • Bilingual English/Spanish proficiency Pre-Employment Requirements • Must pass post-offer, pre-employment drug test. Learn more about the County's drug testing policy • Must pass a criminal history check which may include national or state fingerprint records check • For Veterans qualified for Veteran’s Preference: If you believe you have skills that would transfer well to this position and/or special qualifications that relate to this position, please list those skills and/or qualifications in the open-ended question at the end of the application and explain how those skills and/or qualifications relate to this position. TYPICAL TASKS Duties may include but are not limited to the following: • Performs outreach: Direct contact, via phone or in writing, with patients and clients to engage them in services, inform them on health education subjects, motivate them to participate in screenings or healthcare activities, or follow up on past care. Track and monitor completion of outreach and outcomes. Coordinate services and multiple types of visits with medical, dental, and behavioral health services. • Reviews records for eligibility using defined criteria, Pre-Visit screening. Review patient history prior to scheduled Care visit. Adjust Electronic Health Record in coordination with Primary Care Provider, and Care Team. Ensure patient Health Maintenance listings are complete and up-to-date as outlined within Health Centers policy and processes. Audit completion of needed Health Maintenance interventions, and report to Clinical Leadership. • Care Transition Coordination and follow-up: Follow up after ER/hospital visit. Ensure the patient’s charts are up to date with information on specialist consultations, hospitalizations, ER visits and community organization related to their health. Research current insurance for assignment. Establish care for newly assigned patients at the local Health Center. Analyze chart for Quality Completion of HealthCare Metrics. • Participate in projects that are identified to improve quality of care, or efficiency of Health Centers services. • Liaison with stakeholders. Coordinate with internal and external stakeholders in Clackamas Health Centers care coordination activities. Required Knowledge And Skills Working knowledge of: Principles and techniques in specific area or field relevant to assigned program; human service agency services associated with assigned area; advanced record keeping procedures and techniques; regulations and ethics associated with program responsibility and confidentiality; techniques of supervision; problems and issues of disadvantaged persons or victims; principles of cultural sensitivity; community resources for clients or victims; basic math; English grammar and composition; principles and techniques of public relations and interpersonal communications; data collection and analysis procedures and methodology; program evaluation; office equipment including personal computers and software programs. Skill to: Work independently; effectively organize work; lead the work of others; follow written and verbal directions; communicate effectively, both orally and in writing with staff, clients or victims and their support systems, and the public; relate to a wide variety of people of varying ages, socioeconomic backgrounds and needs; apply concepts of cultural sensitivity; maintain records; exercise independent judgment and make decisions within established policies and procedures; develop and conduct trainings and presentations; prepare and present effective written and verbal reports; operate computer software and other office equipment; utilize own ideas to maximize program resources; develop and maintain effective working relationships within the community, law enforcement personnel, with other staff and clients; perform multiple tasks simultaneously. WORKING CONDITIONS Some positions may involve exposure to bodily fluids and routine contact with individuals who have communicable diseases. Some positions may involve frequent exposure to hostile and/or disturbed clients. WORK SCHEDULE This position is included in the County’s alternate workweek program, working 40 hours 4 days a week (four 10-hour days). Specific hours of work will be discussed with the candidate selected for this position at the time an offer of employment is extended. This position is eligible for hybrid on-site/telework subject to the Clackamas County Teleworking Policy and based on the Department’s business needs. The exact amount of on-site/telework and schedule will be discussed with the hiring manager during time of offer. Telework locations cannot be located outside of Oregon or Washington. Washington residents must perform 50% of their time on-site at Clackamas County. EXPLORE CLACKAMAS COUNTY Clackamas County is in a prime location in the Portland, Oregon metropolitan area and is recognized nationally as one of the most livable areas in the United States. Located on the southern edge of the City of Portland and extending to the top of Mt. Hood, Clackamas County is part of a thriving region in the Northwest. It has a population of about 420,000 residents. Explore Clackamas County Working for Clackamas County Recreation, Arts & Heritage About The Department Clackamas County Health Centers provide direct medical, dental, and mental health services to Clackamas County residents. We provide services at our Integrated Primary Health Care Clinics, our mental health clinics, or through our School Based Health Centers. Health Centers is a Division of the Health, Housing, and Human Services (H3S) Department. Learn more about Clackamas Health Centers. Health, Housing, and Human Services (H3S) consists of six divisions, dedicated to ensuring health families and strong communities in Clackamas County. Mission Statement: We lead and learn with equity in serving individuals, families, and communities by providing access to high quality healthcare, housing, and services that strengthen social and economic resilience. Vision Statement: Individuals, families, and communities are resilient and thriving. H3S is committed to improving programs and ensuring better outcomes for the people served, and focuses on the following goals: • EMPOWERED AND THRIVING STAFF - H3S staff are empowered, engaged and have a sense of belonging while being valued and supported to thrive. • EQUITY DRIVEN SERVICES - H3S promotes and provides accessible, equitable and culturally responsive services. • ORGANIZATIONAL EXCELLENCE & CONTINUOUS QUALITY IMPROVEMENT - H3S operates consistently, efficiently and effectively as a cohesive department, using our individual and collective skills and expertise. APPLICATION PROCESS Clackamas County only accepts online applications. Help With Your Application Application Process Help with the Application If you have any questions or issues you may contact the Department of Human Resources at 503-655-8459 or e-mail us . Our office hours are Monday - Thursday 7:00 a.m. - 6:00 p.m. Pacific Time (closed on Fridays). How To Claim Veteran's Preference Request Veterans' Preference Learn more about the County's Veterans' Preference VISA SPONSORSHIP Clackamas County does not offer visa sponsorships. Once a job applicant has accepted a position, they will be required to complete an I-9 and confirm authorization to work in the United States prior to their first day . EQUAL EMPLOYMENT OPPORTUNIT Y Clackamas County is an Equal Opportunity Employer. We value diversity, equity, and inclusion as essential elements that create and foster a welcoming workplace. All qualified persons will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, political affiliation, disability or any other factor unrelated to the essential functions of the job. If you wish to identify yourself as a qualified person with a disability under the Americans with Disabilities Act and would like to request an accommodation, please address the request to the Department of Human Resources prior to the recruitment close date. You may request an accommodation during the online application process. RECRUITING QUESTIONS? Jimmy Henry, Recruiter JHenry@clackamas.us