Find up to date salary information for jobs in India, and compare with national average, city average, and other job positions.

(IND-Lucknow) Engine Field Service Technician - Level III

Lucknow, Uttar Pradesh 1+ months ago

Job Description

**DESCRIPTION** **Job Summary:** As a technical specialist and primary point of contact for customers, the Engine Field Service Technician performs complex engine diagnostics and repairs on-site. This role requires advanced troubleshooting, maintenance, and repair expertise, alongside strong customer relationship skills, ensuring prompt and effective service that supports customer needs and maintains Cummins' standards for safety and quality. **Key Responsibilities:** + **Customer Relations and Support:** + Build and sustain productive relationships with customers, ensuring prompt and efficient response to customer needs. + Identify additional sales and service opportunities, working to enhance the customer experience. + **Diagnostics and Repairs:** + Use specialized tools and follow documented procedures to conduct complex diagnostics and repairs on engines and components at customer sites. + Translate customer complaints into effective troubleshooting plans using workflows, tools, and diagnostic software to pinpoint issues, ensuring accurate resolution and validation through testing. + Escalate unresolved technical issues to product specialists or supervisors for advanced support. + **Preventative Maintenance:** + Perform scheduled maintenance on engines and related components in the field according to documented schedules and standards. + **Technical Leadership and Development:** + Coach and guide junior technicians or apprentices, sharing knowledge and expertise to build technical skills. + Provide work direction as needed, reviewing repair plans, parts lists, and ensuring quality standards. + **Documentation and Reporting:** + Complete service documentation such as worksheets, timesheets, warranty claims, and quality records through business systems, capturing all necessary information accurately. + Report all health, safety, and environmental incidents and adhere to relevant policies and regulations. + **Equipment and Vehicle Maintenance:** + Maintain a clean, functional service vehicle and ensure all tools are in proper working condition. **RESPONSIBILITIES** **Competencies:** + **Communicates Effectively:** Delivers information tailored to the audience for clarity and understanding. + **Customer Focus:** Builds and sustains customer relationships, delivering responsive, customer-centered solutions. + **Develops Talent:** Guides others to achieve both personal and organizational goals. + **Manages Complexity:** Analyzes intricate issues, using data and tools to address technical challenges. + **Manages Conflict:** Handles conflicts effectively with minimal disruption. + **Self-Development:** Actively seeks new opportunities for growth and learning through both formal and informal channels. + **Health and Safety Fundamentals:** Models proactive safety behaviors, identifying and reporting risks to foster an injury-free workplace. + **Diagnostics Application:** Converts customer issues into actionable troubleshooting plans, documenting all steps in business systems for accurate historical records. + **Electronic Service Tool Application:** Uses electronic tools effectively to diagnose and troubleshoot engine issues, interpreting results to determine solutions. + **Engine Systems Interactions:** Understands and analyzes electrical and mechanical systems, applying tools and service publications to diagnose and repair effectively. + **Product Repair and Maintenance:** Follows guidelines to repair and maintain products, disassembling and reassembling engines to ensure quality. + **Service Documentation:** Captures and verifies customer, equipment, and technical details in the service management system for an accurate work record. + **Technical Escalation:** Utilizes data management and escalation processes to resolve complex technical issues in a timely manner. + **Values Differences:** Appreciates diverse perspectives, leveraging them to enhance team performance. **Education, Licenses, Certifications:** **Required:** + Vocational diploma from a relevant technical institution + Valid local driving permit **Preferred:** + Apprentice-trained Engine Technician certification **QUALIFICATIONS** **Experience:** + **Required:** + Extensive field service experience with a strong knowledge of engine products and repair. + Background in providing technical guidance and customer service on complex technical issues. + Must have Railway Experience. + Product line: Tower Wagon, Power Cars, DEMUs, Track machine etc. + **Preferred:** + Experience coaching junior technicians and providing technical training. **Skills/Knowledge:** + **Technical Issue Resolution:** Proficient in resolving complex, hard-to-diagnose technical issues. + **Training and Mentorship:** Skilled at delivering technical training to field technicians and dealers. + **Customer Engagement and Site Audits:** Able to conduct customer meetings and perform site audits effectively to maintain high service standards. **Job** Service **Organization** Cummins Inc. **Role Category** Hybrid **Job Type** Technician **ReqID** 2405866 **Relocation Package** Yes

Accountant, Assoc (Bangalore, KA, IN, 560103)

Bangalore, Karnataka 11 hours ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...

Accountant, Assoc (Bangalore, KA, IN, 560103)

Bangalore, Karnataka 12 hours ago
We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges,...

(IND-Phaltan) IT Support Associate - Level III

India 13 hours ago
**DESCRIPTION** **Job Summary:** With limited supervision, provides system operational support ensuring the effectiveness, efficiency, accuracy, and availability of IT resources and systems for end users with opportunities for coaching and developing...

(IND-Kolkata) Sales Operations Coordinator - Level III

Kolkata, West Bengal 13 hours ago
**DESCRIPTION** **Key Responsibilities:** Reporting: Consolidates and distributes repetitive sales reports, creates ad-hoc sales reports under limited supervision. Revises templates, consolidates data from others, provides as forecasting input under...

(IND-Phaltan) Technical Trainer Instructor - Senior

India 13 hours ago
**DESCRIPTION** Key Responsibilities: + Forecast training demand and develop plans to address business needs. + Train and provide technical support to technicians and service personnel on products, policies, systems, and tools. + Develop expertise...

(IND-Pune) Structural and Dynamic Systems Engineer - Analytical

Pune, Maharashtra 13 hours ago
**DESCRIPTION** GPP Database Link (https://cummins365.sharepoint.com/sites/CS38534/) **Job Summary:** This entry level/early career professional, applied science position conducts numerical computations via third party and in-house tools to determine...

(IND-Pune) IT Developer

Pune, Maharashtra 14 hours ago
**DESCRIPTION** **Job Summary:** Responsible for developing software programs per technical specifications following programming standards and procedures, performing testing, executing program modifications, and responding to problems by diagnosing...

(IND-Phaltan) Manufacturing Engineer

India 15 hours ago
**DESCRIPTION** Contributes to the planning, designing, purchasing, and implementation of changes to the manufacturing equipment and systems while contributing to teams. This role is responsible for developing manufacturing processes for the Cylinder...

SAP FICO Functional Consultant (Hyderabad, TG, IN)

Hyderabad, Andhra Pradesh 1 day ago
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SAP FICO Functional...

Cloud Delivery Lead (10 yrs -15 yrs) (Bangalore, IN, 560103)

Bangalore, Karnataka 1 day ago
We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating...