**About Pearson:** We are the world’s learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people. **About the Position:** The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues. **Key Responsibilities:** * Level 3 Escalation calls. * Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. * Ensure candidate results are sent to clients in a timely manner. * Prepare client reports. * Act as an escalation point for service-related problems. * Promote client programs and products. * Determine additional opportunities and possible operational trouble areas. * Input accurate customer informationinto the database. * Assist in training and monitoring call centre agents to ensure quality of service. * Maintaining the SLA for different LOB’s. * Reports. * Client Management * Events handling * People Management (In Manager Absence) **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process. **Job:** CUSTOMER SERVICE **Organization:** Assessment&Qualifications **Schedule:** FULL\_TIME **Workplace Type:** Hybrid **Req ID:** 18483