The Program Coordinator / Candidate Relations Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handle escalated service-related issues.      **Primary Responsibilities**           Level 3 Escalation calls. Directly liaising with the US (United States) and EMEA (Europe, Middle East and Africa) lines of business. Ensure candidate results are sent to clients in a timely manner. Prepare client reports. Act as an escalation point for service related problems. Promote client programs and products. Determine additional opportunities and possible operational trouble areas. Input accurate customer information into the database. Assist in training and monitoring call center agents to ensure quality of service. Maintaining the SLA for different LOB’s. Reports. Client Management Events handling People Management(In Manager Absence)   **Who we are:** At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We arethe world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson. Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who areprotected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com. **Job:** CUSTOMER SERVICE **Organization:** Assessment&Qualifications **Schedule:** FULL\_TIME **Workplace Type:** On-site **Req ID:** 19213 \#LI-REMOTE