Application Support Lead (Guidewire, SQL .NET, Sage) Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST) 5+ year Experience in supporting production operation. Certification in Guidewire V8.0 (claims/ UM) 3 plus years of experience in Guidewire implementation Experience with Guidewire on-premises to cloud migrations Proficiency in Guidewire Rating Engine, Activity Assignment, Rules Framework, Workflow Good to have 3+ years of experience supporting SQL Server Database and DOT Net related applications. Good to have Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications. Experience operating in an ITIL based organization. Experience leading small teams and developing people's technical and personal skills Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders. A passion for the business which we operate in and a dedication and drive towards continuous improvement. ITIL Certification and relevant experience Experience tracking projects and issues. Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines. Ability to multitask and prioritize workload include Production Support Good experience working in IT Service management tool, e.g. Service now Display patience in difficult situations and drive customer delight in every action. Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers. Follow and drive appropriate departmental and company procedures and policies Recognize and develop the technical nontechnical skills and abilities of team members. The ability to work with existing regional teams managing and mentoring. Willing to go the extra miles to provide excellent service. Reliable, able to work independently and inspire/motivate staff. Experience in Sage- Optional  Application Support Lead (Guidewire, SQL .NET, Sage) Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST) 5+ year Experience in supporting production operation. Certification in Guidewire V8.0 (claims/ UM) 3 plus years of experience in Guidewire implementation Experience with Guidewire on-premises to cloud migrations Proficiency in Guidewire Rating Engine, Activity Assignment, Rules Framework, Workflow Good to have 3+ years of experience supporting SQL Server Database and DOT Net related applications. Good to have Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications. Experience operating in an ITIL based organization. Experience leading small teams and developing people's technical and personal skills Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders. A passion for the business which we operate in and a dedication and drive towards continuous improvement. ITIL Certification and relevant experience Experience tracking projects and issues. Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines. Ability to multitask and prioritize workload include Production Support Good experience working in IT Service management tool, e.g. Service now Display patience in difficult situations and drive customer delight in every action. Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers. Follow and drive appropriate departmental and company procedures and policies Recognize and develop the technical nontechnical skills and abilities of team members. The ability to work with existing regional teams managing and mentoring. Willing to go the extra miles to provide excellent service. Reliable, able to work independently and inspire/motivate staff. Experience in Sage- Optional  Application Support Lead (Guidewire, SQL .NET, Sage) Shift timing coverage for 12x5 support U.S. EST (8 am to 8 pm EST) 5+ year Experience in supporting production operation. Certification in Guidewire V8.0 (claims/ UM) 3 plus years of experience in Guidewire implementation Experience with Guidewire on-premises to cloud migrations Proficiency in Guidewire Rating Engine, Activity Assignment, Rules Framework, Workflow Good to have 3+ years of experience supporting SQL Server Database and DOT Net related applications. Good to have Experience in programming (.NET) with a specific focus on supporting Data & Analytics Applications. Experience operating in an ITIL based organization. Experience leading small teams and developing people's technical and personal skills Strong communication skills, coupled with the ability to engage effectively with internal and external stakeholders. A passion for the business which we operate in and a dedication and drive towards continuous improvement. ITIL Certification and relevant experience Experience tracking projects and issues. Ability to communicate effectively with a diverse set of customers or partners across multiple disciplines. Ability to multitask and prioritize workload include Production Support Good experience working in IT Service management tool, e.g. Service now Display patience in difficult situations and drive customer delight in every action. Manage Application Support team members who are directly reporting and manage the relationship with all internal and third-party service suppliers. Follow and drive appropriate departmental and company procedures and policies Recognize and develop the technical nontechnical skills and abilities of team members. The ability to work with existing regional teams managing and mentoring. Willing to go the extra miles to provide excellent service. Reliable, able to work independently and inspire/motivate staff. Experience in Sage- Optional