Knowledge of troubleshooting Windows 7/8/10 Operating system, PC Hardware, Basic Knowledge of Edge/Chrome, Networking, Messaging, and MS Office, COTS applications etc. 2. Must be able to speak fluent English & possess excellent writing and comprehension skills & with excellent customer handling skills Provide L1 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat. Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure. Good troubleshooting knowledge of MS Windows, PC Hardware, Browser , MS Office & COTS applications etc. Basic Qualifications: Helpdesk Associate at Grade-4 position in Service Desk Good communication skills with 6+ months of international calling experience Good comprehension & writing skills Must possess excellent customer handling skills Should be comfortable to work in rotational shift with 24x7 support window