Job description About Us: Jani-King of Western WA is a recognized leader in commercial cleaning services, trusted by businesses of all sizes for our commitment to excellence. We take pride in fostering a supportive workplace where our team members can thrive. Role Overview: We are seeking a proactive and personable Customer Service / Front Desk Representative to join our dynamic team. As the first point of contact for our clients and visitors, you will play a vital role in delivering outstanding customer experiences and ensuring seamless office operations. Key Responsibilities: • Professionally manage multiple incoming phone lines, addressing inquiries and routing calls effectively. • Provide exceptional customer service in person, over the phone, and via email. • Perform front desk duties, such as managing schedules, organizing office supplies, and maintaining accurate records. • Assist with administrative tasks, including data entry, document preparation, and correspondence using Microsoft Office Suite (Word, Excel, Outlook, etc.). • Provide administrative support to the office team (accounts payable, management, Franchise Owners, etc). • Facilitate communication between clients, staff, and management to support smooth daily operations. • Support (Spanish and English) communication for both clients and internal team members. • Keep the Break Room organized and stocked. Manage inbound/outbound mail. • Manage office supplies inventory. Qualifications: • Proven experience in customer service or front desk role, including managing multiple phone lines. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.) with strong technical skills. • Bilingual proficiency in Spanish and English (written and verbal) is required. • Excellent organizational, multitasking, and time-management abilities. • Proactive and self-directed. High common sense, Able to resolve office situations and attention to detail. • Outstanding communication and interpersonal skills to engage effectively with diverse audiences. • Reliable transportation with the ability to commute to our Kent, Washington office. What We Offer: • Competitive pay and benefits package. • Opportunities for professional growth and development. • A collaborative and inclusive work environment where your contributions are valued. This is a position to be performed in person OFFICE HOURS 8:00 to 5:00 pm from Monday to Friday. How to Apply: Interested candidates are encouraged to submit their resume and a brief cover letter highlighting their experience and qualifications Job Types: Full-time, Contract Pay: $42,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Shift: • Day shift Work Location: In person