Grade 3 - BPO Health Care and Insurance Operations Senior Representative Roles and Responsibilities: These individuals typically have knowledge of their work area but only general understanding of work outside their own area. They complete a variety of tasks which are standard and recurring. When the work is non-routine, they escalate to a manager and/or receive specific instructions prior to completing. Based on business rules, employee needs to: Analyze and processes/ reprocesses transactions, Completes keying of information under non-standard forms of keying rules, Analyzes and finds solutions for individual clients/transactions. Analyzes and interprets client documents. Typical Years of Experience - Typically requires 9- 18 months relevant experience. Minimum Education and Certifications: High School Diploma or equivalent. Ability to understand moderately complex problems. Ability to understand and interpret source documents. Basic understanding of the Healthcare and Insurance domain.