In this Role you will be Responsible For • Provides supervision to a small or moderately sized team of operational, production, sales, service or administrative personnel.  • Administers policies and guidelines that directly affect team work activities.  • Establishes deadlines for completing assignments.  • Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge • Oversees department to ensure goals are met and service levels adhere to established quality standards. • Demonstrates highly developed leadership, interpersonal and client relationship skills.  • Resolves difficult and unique client questions and complaints, through resolution and closure.  • Provides direction regarding departmental policy and procedures.  • Provides expertise and guidance on technical or procedural issues. Serves as liaison between staff, clients, leadership and various departments. Requirements for this role include: • Typically requires 6- 8 years relevant experience. • Includes 1-3 years managerial/ leadership experience • Undergraduate degree or equivalent combination of education and work experience.  • Graduate degree preferred • Strong influencing and communication skills.  • Strong client service skills and leadership capabilities.  • Strong knowledge, understanding and application of project management principles and methodologies. • Strong analytical / problem solving skills.  • Strong budgeting, business financial and P&L skills.  • Ability to develop operational and strategic plans.